cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about apps and Dropbox integrations to make working from home easy here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Suddenly, after 10+ years of use, I got a message saying, "Couldn't start Dropbox" on PC

Suddenly, after 10+ years of use, I got a message saying, "Couldn't start Dropbox" on PC

magazine2000
New member | Level 2

Suddenly, after 10+ years of use, I got a message saying, "Couldn't start Dropbox" on PC. My log is below for reference. I use two computers and having access to files for multiple edits (without having to download/upload) is important.  Any familiar with the issues on the error code below?

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 97.4.467
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: f538b980-09bb-4567-8ba0-441c31f11346
pid: 4568
cwd: 'C:\\WINDOWS\\SysWOW64'
real_path='C:\\WINDOWS\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\OWNER\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\OWNER\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\OWNER\\Dropbox'
real_path='C:\\Users\\OWNER\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\97.4.467\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\97.4.467\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\OWNER\AppData\Local\Temp
TEMP: C:\Users\OWNER\AppData\Local\Temp
tempdir: 'C:\\Users\\OWNER\\AppData\\Local\\Temp'
real_path='C:\\Users\\OWNER\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\attrs.pyc", line 512, in unmarshal
File "dropbox\functions.pyc", line 107, in make_unicode
UnicodeDecodeError: 'utf-8' codec can't decode byte 0xe6 in position 427: invalid continuation byte

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox\client\main.pyc", line 799, in wrapper
File "dropbox\client\main.pyc", line 6575, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 6024, in _init_components_for_account
File "dropbox\client\main.pyc", line 5975, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 230, in make_sync_engine
File "dropbox\nucleus\migration.pyc", line 441, in compute_migration_args
File "dropbox\sync_engine\sync_engine.pyc", line 9924, in dump_filecache_for_nucleus_migration_no_sync_engine
File "dropbox\sync_engine\sync_engine.pyc", line 9949, in _dump_filecache_for_nucleus_migration
File "dropbox\sync_engine\file_cache\nucleus_migration.pyc", line 237, in generate_snapshot
File "dropbox\sync_engine\file_cache\nucleus_migration.pyc", line 290, in timed_process
File "dropbox\sync_engine\file_cache\nucleus_migration.pyc", line 139, in get_entries_iter
File "dropbox\attrs.pyc", line 516, in unmarshal
dropbox.attrs.CorruptedAttributeError: utf-8

 

 

 

1 Accepted Solution

Accepted Solutions

Re: Suddenly, after 10+ years of use, I got a message saying, "Couldn't start Dropbox" on

Jay
Dropboxer

Hi @magazine2000, thanks for posting on the Community!

 

It looks like the app might need to be repaired. Firstly, installing the Dropbox app using this link should help out.

 

If that doesn’t work, and you’re not on a Dropbox Basic plan with more than 3 devices connected, try an advanced reinstall of the app using the steps in this link.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1

Re: Suddenly, after 10+ years of use, I got a message saying, "Couldn't start Dropbox" on

Jay
Dropboxer

Hi @magazine2000, thanks for posting on the Community!

 

It looks like the app might need to be repaired. Firstly, installing the Dropbox app using this link should help out.

 

If that doesn’t work, and you’re not on a Dropbox Basic plan with more than 3 devices connected, try an advanced reinstall of the app using the steps in this link.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Poll
How do you get refocussed while working from home? Do you find any of these options keep you from getting distracted?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?