Sync and backup problems with DataVault

[Rexthewolf]

Hi 
First post - hope someone can help

I've been using DataVault for many years for storing passwords and other information. It has some form of integration with Dropbox to allow it to share data between my Android phone and tablet. Up to recently it has worked perfectly - but no longer.

When I add additional information to my Datavault on either my android tablet or android phone it will no longer sync nor can I backup to Dropbox. Dropbox is installed on both devices with the same login details but I keep getting the message

Dropbox Exception:com.dropbox.coreNetworkIOException:handshake failed. 

How do I fix this? Many thanks in anticipation.

[Mark]

You need to ask DataVault I'm afraid - it sounds like an issue with their integration. 

[Rexthewolf]

Already have yesterday, no reply as yet, but I thought the error message quoted indicated a Dropbox issue??

[Mark · Accepted solution]

It is showing as a Dropbox issue but that error is showing as an error in the Dropbox link which is what they write in to their own software - so they basically use some code from here to connect the systems together. It sounds like there is an issue in that. 

[Rexthewolf]

OK I'm not a softwares person but understand the logic of what you say. I'll go back to them tomorrow but their responce  time in not great. Ireport back if I get a result 🙄

[MegaloMegaloDon]

I have the same issue and have been waiting about a week for a reply from Ascendo. 

[Rexthewolf]

Well good luck with getting a reply. I've sent 3 emails to Ascendo over the last month and nothing. This app is still being sold on the Play Store but there is absolutely no support.

Like everyone else I have a lot of important information on DataVault and am looking into alternatives. I have bought Password Safe but think that transferring the data from one to another is going to be a headache as categories and templates are different on both apps

[MegaloMegaloDon]

I tried to migrate to Lastpass but the import was all wonky with the mappings. Going to end up doing a manual transfer.

[Rexthewolf]

That's the biggest problem isnt it. When I get time I'm going to try downloading all my DataVault data to a spreadsheet and set it up manually also. Its criminal that they are still selling it on Play Store. My wife only has hers a few months

[jbitson]

I am having the same issue receiving an error message when trying to sync to my Samsung phone using DataVault. I am having no problems syncing with my iPad. I was able to sync to my phone using the wifi option. The wifi option is not as convenient as the Dropbox method, but is more secure and works well. I am a bit nervous that Ascendo is going to discontinue the app so I have exported all of my entries to an Excel file and begun looking for a replacement app. So far 1Password seems like the best candidate. It's a shame that Ascendo is dropping the ball, I love the app and have used it on all my devices for many years. I hope they can respond with a fix soon!