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Sync issues in OSX Mojave

Sync issues in OSX Mojave

cdr22
Explorer | Level 4

I am having sync issues on Dropbox Business/Enterprise in OSX Mojave. In these forums there seems to be a number of posts about this with similar problems (large numbers of indexing/uploading/download files which arent actually being uploaded/downloaded)  It is not down to symlinks or permissions. It started immediately after upgrade ot Mojave and has not synced since. Chat technical support asked me to try the latest beta but the problem persisted. I have sent screenshots of the problem including a repeated connect/disconnect problem (not due to the network connection). It is also not down to the number of files as I am already using selective sync. The problem is also specific to Mojave as other computers running Windows 10 or earlier versions of OSX (High Sierra) are also unaffected running the same desktop client version.

This has been going on for a couple of weeks now and email support has been woeful (repeated cut and paste responses about I should switch on selective sync).

30 Replies 30

Re: Sync issues in OSX Mojave

Jane
Dropboxer
Thanks a lot for all the time you’ve devoted on the matter & writing us all the steps you’ve followed so far cdr22, I understand that this may appear puzzling to you at the moment, as this behavior seems to have appeared after your OS’s latest update. 
 
As I understand that you’d need some additional assistance, I’ve made sure to check for your previous correspondence on our system. I can see that your request is currently on our specialist’s inbox, so I’ve made sure to include a copy of your comments & I’ve also raised your support priority internally. As they have more advanced tools at their disposal, it would be best to continue discussing this on that email chain.
 
I do really hope that this gets fixed soon for you, though I’m also here in case I can be of assistance in any way. Thanks again for getting in touch on the Forum!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Sync issues in OSX Mojave

Iwcpdx
Explorer | Level 4

Hello,

I have a 2018 MacBook Pro, running Mojave and the DropBox desktop application. My computer was running fine and then one day it failed to finish loading the DropBox app and the finder just hangs. Went through the usual SMC, NVRAM, etc. Only way to recover is a full wipe and reinstall which I have done now 4 times. System will work fine for a few days and then one morning the menu bar icon for DropBox won’t appear and the system hangs.

I have been running this same setup for several years on my previous Mac - never had a problem.

Thanks,

Leo

Re: Sync issues in OSX Mojave

Jane
Dropboxer
Hey Leo (@Iwcpdx), sorry to hear that our app is freezing after your OS upgrade & thanks a lot for the detailed post! 
 
It may be worth putting that to the attention of a team specialist, however can you confirm that you’ve restarted your device after noticing this behavior? Also, I’d suggest disabling any Security/Antivirus programs & give our offline installer a try: 
 
If this persists Leo, please do let me know here & I’ll make sure to reach out to you on my end, in order investigate the possible causes together. Thanks again for taking the time to try my suggestions & I’m looking forward to hearing back from you on this discusison! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
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Questions asked in the community will likely receive an answer within 4 hours!)

Re: Sync issues in OSX Mojave

Maureen4
Helpful | Level 5

I am having the exact same problems on both my computers since upgrading to Mojave. Dropbox will not sync or tries to resync all files in the folder every time it is turned on (600,000+). 

 

Sync issues in OSX Mojave

Maureen4
Helpful | Level 5

After upgrading to Mac OS Mojave both my iMac desktop and my Macbook laptop try to resync every single file every time the computer is turned on. This results in the computer being less than optional performance for days ad files not getting synced.

Re: Sync issues in OSX Mojave

Evochee
Helpful | Level 6

There is another thread about the exact same problem: https://www.dropboxforum.com/t5/Installation-and-desktop-app/Dropbox-Issues-with-Mac-OS-Mojave/td-p/...

It's obvious that this is some general problem and not something to be fixed indivually ...  Could you please inform me whether you are actually working on this? Or send me a note when you found a solution? I'm tired of checking this thread for news everyday. Also, I am working with dropbox usually on a day to day basis, for now I had to turn it off.

 

Re: Sync issues in OSX Mojave

Jane
Dropboxer
Hey there (@Maureen4), apologies for the slight delay in getting back in touch with you on my end. I was able to run a brief search on our system & I could see that you’re currently discussing the issue you’ve experienced with a team specialist. Rest assured that you’re in safe hands & please include all relevant details on this email chain, as it’s best for us to keep all relevant info in one correspondence. Thanks! 

When it comes to your request @Evochee, can you let me know of the troubleshooting steps you’ve followed so far, as well as your current configuration (eg. Are you running the latest Dropbox version on your Mac)? Additionally, as you’ve mentioned that your device has been re-syncing, can you let me know whether it’s a complete account resync or the discrepancy is different for you? 
 
Thanks in advance for taking the time to gather this info for me & I’ll be awaiting your next reply, in order to look into that in a bit more detail together!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Sync issues in OSX Mojave

Maureen4
Helpful | Level 5

I have a Macbook laptop and iMac desktop both not syncing after Mojave upgrade. I did all the usual troubleshooting...quitting dropbox, deleting dropbox, reinstalling newest version, etc. None of that worked. These are the things the dropbox technical person recommended. However, it is clearly some glitch in the Dropbox software related to working with Mojave not my computers. One of my computers deleted the 770,000+ files I have in my Dropbox and then started "syncing" and reinstalling them after I installed new Dropbox software. After "syncing" for days, Dropbox is now working on my desktop but my laptop is still resyncing everything. Presumably when it finishes it will be OK. 

Re: Sync issues in OSX Mojave

Evochee
Helpful | Level 6

Thanks for your reply. I did - and think - like Maureen4:

" ... not syncing after Mojave upgrade. I did all the usual troubleshooting...quitting dropbox, deleting dropbox, reinstalling newest version, etc. None of that worked. These are the things the dropbox technical person recommended. However, it is clearly some glitch in the Dropbox software related to working with Mojave not my computers."

My syncing is kinda erratic though. Some days ago it got stuck at 12 files to sync, now it's stable at 240. Leaving the computer on over night doesn't change a thing.

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