Sync new account with dropbox PC - No preferences option

[Ahh]

I am trying to add and sync a new account to my dropbox PC application. Other forums tell me to click on dropbox --> click the gear icon --> select preferences. But there is no preferences option when I select this. I have tried deleting the dropbox and reinstalling but the same issue remains. 

[Lusil]

Hey @Ahh. 

Could you please send me a screenshot (omitting personal info) of what the Dropbox icon that’s next to your clock reads when you hover over it, as well as what you see when you:

1. Select your Dropbox icon.
2. Click on the gear icon that on the top right-hand corner of the Notifications menu.

Thanks in advance! 

[Ahh]

I have worked out the issue. Thanks though!

[Lusil]

Glad to hear that, @Ahh! Would you mind sharing what worked for you or what steps you followed? 

[Slagathor420]

Hey can you please share how you solved this for those of us experiencing the same issue?

[Lusil]

Hey @Slagathor420, sorry to hear that you’re also having trouble with this. 

Would it be alright with you if we troubleshooted this until @Ahh gets back to us?

To be more precise, it’d be very helpful if you could send me a screenshot (without sensitive info) of what the menu looks like after selecting the gear icon in your Notifications menu. 

Let me know how you’d like to proceed!

[Slagathor420]

Hello! Yes thank you for your assistance. Do I have to upload the screenshot and create a link in order to share it with you?

When I click the gear icon I am only given the following options in the Settings:

Account, Security, Cache, Feedback, About

I am actually just trying to enable Smart Sync on my Surface Pro in order to save space. The 'Smart Sync' option is also unavailable from the drop-down menu when I right-click on my folders in my Finder, and I cannot do it from the desktop app as I cannot access the preferences.

[Lusil]

Thanks for getting back to me, @Slagathor420. 

Could you send me the screenshot showing where you see these options so that I have a better visual of what you’re seeing? 

You can either send me the shared link of the screenshot or attach it in your next reply using one of the following options:

Thanks in advance!