cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync stuck checking for updates for months

Sync stuck checking for updates for months

jellybeard
Explorer | Level 3

My dropbox has been checking for updates for more than a month.  The sync randomly went through about 3 weeks ago, but its back to checking for updates now.  I work on a few files regularly, and these are not syncing between uses as they did prior to earlier this year.  Please help.

9 Replies 9

Re: Sync stuck checking for updates for months

Walter
Dropboxer
Hi @jellybeard, thanks for using Dropbox and welcome to our Community!

Just to make sure we're on the same page, can you please send me a screenshot of the app's exact status as shown in your system tray/menu bar?

How long has it been stuck like this? Could you maybe try these steps out to see if they improve matters? 

Keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Sync stuck checking for updates for months

jellybeard
Explorer | Level 3

jellybeard_0-1622303813633.png

Here is my screenshot.  I've tried your other suggestions, but none helped.

Re: Sync stuck checking for updates for months

Walter
Dropboxer
Thanks for the screenshot @jellybeard!

Since those steps didn't help, could you see if this is caused by an antivirus or a firewall perhaps?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Sync stuck checking for updates for months

jackyan
Explorer | Level 3

I’m in the same boat, except Dropbox hasn’t synced properly for years. Some folders it does, others it doesn’t.

 

I’ve regularly had to do it all manually, cleaning up folders and making sure the Dropbox files and the desktop files are the same.

 

The syncing has gone on for months and nothing happens. I’ve tried pausing it but nothing ever changes.

 

Dropbox never finishes.png

 

I’ve looked at the link that was referred to in this thread and cannot see anything that matches what the page is talking about. This is what I see under the account preferences:

 

Dropbox is linked and unlinked.png

 

It is impossible to sign in now.

 

I have reinstalled Dropbox to no avail.

 

It’s one of many, many issues I have with Dropbox but I’m trying to pace myself …

 

Re: Sync stuck checking for updates for months

Megan
Dropboxer
Sorry to jump in here @jackyan, let's see what we can do here! 

Can you let me know your app's syncing status, and the version you're using? 

The version should look something like: xxx.4.xxx or xxx.3.xxx. 

Keep me posted, and we'll take it from there!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Sync stuck checking for updates for months

jackyan
Explorer | Level 3

Hi @Megan, thank you for getting back to me! If I hover the mouse over the icon in the Windows 10 taskbar, it says, ‘Updating Dropbox account’, which is what I believe it says when I reboot the computer and Dropbox starts up. 

 

However, I paused it earlier today so when I click on the icon and the window comes up, it says ‘Pausing’ on the bottom line. Yesterday, I could still unpause it, but not today.

 

The version number is 123.4.4832.

(Edit: @ did nothing yesterday and showed no users to tag … I see it is working today.)

Re: Sync stuck checking for updates for months

Megan
Dropboxer
Thanks for the info @jackyan

If I were you, I'd try those steps to see if they work out for you.

Let me know if they change the behavior of the app.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Sync stuck checking for updates for months

jackyan
Explorer | Level 3

Hi Lori, thank you. Not all the steps shown there worked for me (I can’t see a profile picture or my initials) but I tried the remaining steps. This was the first result:

 

Dropbox cannot fix hardlinks.png

 

I then tried to fix permissions as suggested. That appeared more promising:

 

Dropbox fixed permissions.png

 

but sadly that has not changed the behaviour of the program. I repeated the steps to be on the safe side, but the same messages result.

Re: Sync stuck checking for updates for months

Megan
Dropboxer
Hey @jackyan, thank you for reaching back to me, I hope you enjoyed your weekend!

How about a basic uninstall, and then re-install of the app? 

Have you given this a go?

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Megan Dropboxer
  • User avatar
    jackyan Explorer | Level 3
What do Dropbox user levels mean?
Need more support?