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Sync stuck checking for updates for months

Sync stuck checking for updates for months

jellybeard
New member | Level 2

My dropbox has been checking for updates for more than a month.  The sync randomly went through about 3 weeks ago, but its back to checking for updates now.  I work on a few files regularly, and these are not syncing between uses as they did prior to earlier this year.  Please help.

1 Reply 1

Re: Sync stuck checking for updates for months

Walter
Dropboxer
Hi @jellybeard, thanks for using Dropbox and welcome to our Community!

Just to make sure we're on the same page, can you please send me a screenshot of the app's exact status as shown in your system tray/menu bar?

How long has it been stuck like this? Could you maybe try these steps out to see if they improve matters? 

Keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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