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Synch issues after latest BigSur update.

Synch issues after latest BigSur update.

CRJolin68
New member | Level 2

Dropbox was functioning on my laptop in the BigSur OSx up until the last couple of updates.  Dropbox starts up after shutting down and restarting the laptop, but the synchronization process is hung up.

I have tried fixing the permissions based on another post I found, but it did not resolve the issue.

3 Replies 3

Re: Synch issues after latest BigSur update.

Jay
Dropboxer
Hi @CRJolin68, thanks for joining the Community!

Could you clarify what is happening when you say that the sync process isn't working?

Is the app running? What happens when you hover over the Dropbox icon, what message appears?

Any info you can provide, including screenshots, would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Synch issues after latest BigSur update.

Oxygen360
Explorer | Level 3

Hello, I am having the same problem. The latest big sur update has unlinked my dropbox folder location from my account. Some large folders have since been deleted and are not appearing in 'Deleted files' Tab.

 

Re: Synch issues after latest BigSur update.

Hannah
Dropboxer
Hey @Oxygen360, thanks for commenting on this thread. 

What happened when you relinked the Dropbox application to your account?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropboxer
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    Oxygen360 Explorer | Level 3
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    Jay Dropboxer
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