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Synchronization is stuck at a certain file

Synchronization is stuck at a certain file

dma_k
Helpful | Level 5

I have started Dropbox a day ago and since then it is consuming CPU and reading from disk but uploaded no files (I have checked that online):

dma_k_0-1632699674736.png

Dropbox shows there are 353 files to synchronize:

dma_k_1-1632699889415.png

There is about 15Gb of data to synchronize in 81000 files. There are no synchronization errors.

Process statistics:

Module: Dropbox.exe
Full path: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
File version: 131.4.3968
Priority: 8
Threads: 121

Started at: 2021-09-26 12:56:36
Uptime: 12:24:15

Processor Time: 07:11:03.734 96%
Privileged Time: 01:27:24.593 17%
User Time: 05:43:39.140 79%
Handle Count: 6140
IO Data Bytes: 10545804312 267046/sec
IO Read Bytes: 10242047581 264065/sec
IO Write Bytes: 303756731 2981/sec
IO Other Bytes: 16776333937 468736/sec

It seems that synchronization is stuck at a certain file (D:\Dropbox\programs\Waterfox\uninstall\nsq65F4.tmp) and does not progress further:

dma_k_3-1632700864297.png

 

 

13 Replies 13

Re: Synchronization is stuck at a certain file

Jay
Dropboxer
Hi @dma_k, thanks for posting on the Community!

Have you tried deleting that file, as it is a temporary file, to see if this helps with the syncing issue?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Synchronization is stuck at a certain file

dma_k
Helpful | Level 5

I believe the issue should be fixed in Dropbox. Not so many users have enough expertise to debug the problem using e.g. Procmon. Also I am not happy to "hunt" problematic files and workaround the problem each time it occurs.

 

So I suggest Dtopbox team to take the report more professionally and fix the issue. I would be happy to test the fix on this very scenario. I would expect that if the file could not be synchronized on some reason, it should be marked as problematic and skipped, with corresponding log entry in "View sync errors" dialog.

Re: Synchronization is stuck at a certain file

Jay
Dropboxer
Could you try these steps to fix the hardlinks and permissions on your files?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Synchronization is stuck at a certain file

dma_k
Helpful | Level 5

There is no "Fix hardlinks" or "Fix permissions" button in Account tab as that article suggests:

dma_k_0-1632778973969.png

Also I have doublechecked that I have (and initially had) full permissions on the "problematic" file:

dma_k_1-1632779206263.png

 

Re: Synchronization is stuck at a certain file

Jay
Dropboxer
Did you press Alt+H to view the hidden options on the Account tab, so you could fix the permissions?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Synchronization is stuck at a certain file

dma_k
Helpful | Level 5

Good to know! Indeed, Alt-H has shown these buttons. I have invoked "Fix permissions", waited until it completes, then "Fix hardlinks". Then I have restarted Dropbox. Unfortunately it does not help, as after restart Dropbox loops around the same file:

dma_k_0-1632864034595.png

 

Re: Synchronization is stuck at a certain file

Walter
Dropboxer
Hey there @dma_k, sorry to jump in here, but could you try unlinking your account from the app's preferences and re-linking it anew?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Synchronization is stuck at a certain file

dma_k
Helpful | Level 5

It seems that unlinking and linking the account back helps, however:

  • I got ~1000 conflicts, because during the time when the synchronization was stuck, the queue of unsynchronized files was growing.
  • Unlinking and linking the account takes time, hence cannot be considered as a solution.

Re: Synchronization is stuck at a certain file

Jay
Dropboxer
Are the files fully synced now on your machine? Are you still experiencing the same issue as before?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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