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Syncing is stuck on my Debian devices, any suggestions?

Explorer | Level 3

Hi, I am using Dropbox on Debian buster, it has been syncing for 5 days (blue icon is always there), I've been using it for 4 months on this computer, I did not add too many files recently. I login in web account, I see the Dropbox is connected, it means the client can connect to the server. I did not see any errors yet. 

Besides, on my laptop, it is also syncing for 5 hours (the same OS, the same case). Any help?

3 Replies 3
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Re: dropbox stuck syncing

Dropboxer
Dropboxer

Hey @howard15, thanks for reaching out to us here!

Just to check that the issue isn't caused by incorrect file permissions, please try the steps mentioned here to see if this does the trick.

I was able to locate your open ticket with our Support team too, so if you're still seeing no progress after a short period, just reply back to my email there. 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: dropbox stuck syncing

Explorer | Level 3

Hi Daphne,

I do not think it is caused by permissions, because I did not use my laptop for several days, I did not change files on my laptop, I started my laptop yestaday, and it also failed to sync with your server.

Did you update your server recently? Both my PC & laptop failed, they have the same OS setup (Debian buster).

I executed the commands to change permissions, still stuck syncing.

Highlighted

Re: dropbox stuck syncing

Dropboxer
Dropboxer

Thanks for trying those steps @howard15!

In this case, I would like to have a look into some device specific info with you, which I don't have access to here on the Community. 

I've replied back to your email so please just check your inbox and we'll continue from there.

Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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