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I recently needed to reinstalled the main drive contents of my iMac from its clean image. After doing that successfully and booting it up, I received a message asking me to reinstall Dropbox application. I did so, but then that Dropbox installation couldn't start. The Dropbox content stored on your server is still intact and fully accessible from my MacBook Pro which shares it. Theresulting error file content is below. Can you help?
bn.BUILD_KEY: Dropbox
bn.VERSION: 94.4.384
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: 7c1201f2-a5eb-5e1a-a83f-fd6e71a1e410
pid: 7116
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Norman'
appdata: '/Users/Norman/.dropbox/instance1'
real_path='/Users/Norman/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/Norman/Dropbox'
real_path='/Users/Norman/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/x5/ts_3tqk51zdcw9nyqn_yk0t00000gn/T'
real_path='/private/var/folders/x5/ts_3tqk51zdcw9nyqn_yk0t00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 830, in wrapper
File "dropbox/client/main.pyc", line 6958, in finish_dropbox_boot
File "dropbox/client/main.pyc", line 6425, in _init_components_for_account
File "dropbox/client/main.pyc", line 6376, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 348, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 378, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 251, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 601, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 144, in __init__
File "extensions/nucleus/nucleus_python.pyx", line 84, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied
Hi @nchonacky, thanks for messaging the Community!
If you’re not on a Basic account with more than 3 devices connected to your account, could you try an advanced reinstall of the app using these steps.
Let me know how it goes!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I have this problem with Dropbox:
bn.BUILD_KEY: Dropbox
bn.VERSION: 96.4.172
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: 8bb65c38-f70e-4014-93d5-7b4fa6bb0f4e
pid: 5484
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Umberto\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Umberto\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\Umberto\\Dropbox'
real_path='C:\\Users\\Umberto\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\96.4.172\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\96.4.172\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Umberto\AppData\Local\Temp
TEMP: C:\Users\Umberto\AppData\Local\Temp
tempdir: 'C:\\Users\\Umberto\\AppData\\Local\\Temp'
real_path='C:\\Users\\Umberto\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 828, in wrapper
File "dropbox\client\main.pyc", line 6996, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 6433, in _init_components_for_account
File "dropbox\client\main.pyc", line 6384, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 352, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 370, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 251, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 601, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 144, in __init__
File "extensions\nucleus\nucleus_python.pyx", line 84, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing platform |>> |>> Permission denied
How can I solve it?
Hey @bluetiger85, thanks for reaching out to us. I moved your post here as you're experiencing something similar to what another user has described.
Could you have a look at what Jay mentions in their post above and see if that does the trick?
Let us know how it goes, thanks!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hello guys,
after i restored my backup on my new Mac, i can't star the dropbox app.PLease help me!
The error is this:
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
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