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The Paper app on my iOS device is crashing, what can I do?

The Paper app on my iOS device is crashing, what can I do?

ernstMreicher58
Super User

todays version of DB Paper crashes persistantly on my iPhone8

????




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1 Accepted Solution

Accepted Solutions

Re: "Paper by Dropbox" is crashing

Walter
Dropboxer

Hey all!

I'm just writing to let you know that the team is already aware and working towards a fix while we speak.

If you'd like to get updates about such incidents in the future, please feel free to subscribe to our status page via the following link:  https://status.dropbox.com

Thank you all for your patience and diligence!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

10 Replies 10

The Paper app on my iOS device is crashing, what can I do?

JZ30307
Explorer | Level 4

Hi, All,

When I try to open "Paper" on my iphone XR, it won't open all.  Just flashes and then shuts down.  I've closed app, restarted phone.  No love.  

Any suggestions?  Thanks!

Re: "Paper by Dropbox" is crashing

JZ30307
Explorer | Level 4

By the way, I also uninstalled/reinstalled.  No luck.

Re: crash of new iOS version

Chaseforfeit
Explorer | Level 3
It’s killing me too. Watched it update and haven’t been able to open it since 😞

Re: "Paper by Dropbox" is crashing

Daphne
Dropboxer

Hey @JZ30307, thanks for reaching out to us here!

Can you just confirm for me which version of the Paper app you have installed on your mobile?

Also, which OS version is your mobile running? Are there any pending updates at all?

Let me know what you find and we'll go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: "Paper by Dropbox" is crashing

JZ30307
Explorer | Level 4

Hi, Daphne,

The app won't stay open long enough for me to check the version, but I assume it is the latest since I have "automatic updates" switched on.

IOS 13.3 is running, and there are no pending updates.

Thanks

Re: "Paper by Dropbox" is crashing

Daphne
Dropboxer

Hey peeps, I hope you're all well today!

I've just merged these topics so I can look into this with you all.

@JZ30307, you should be able to see the app version through your Settings on your iPhone. From the "General" option, you can select "iPhone storage" and choose the Paper app.

Also, @ernstMreicher58 and @Chaseforfeit, would you mind trying to reinstall the Paper app to see if that helps?

If not, can you let me know the Paper app version along with the OS version your devices are running?

Thanks everyone!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: "Paper by Dropbox" is crashing

JZ30307
Explorer | Level 4
Under “IPhone storage”, I see every app on my phone EXCEPT Paper. Paper is not listed.

Re: "Paper by Dropbox" is crashing

ernstMreicher58
Super User

Hi @Daphne ,

as I update regularly it must be the ltest version I updated to today.

My iPhone hast latest version of iOs too: 13.3

Reinstgallation after deinstallation doesn´t work: just a flash and crash 

;-(((




Falls Ihnen meine Antwort gefallen oder geholfen hat, können Sie mir ein "Kudo" geben oder "Als Lösung akzeptieren" anklicken.
If you like my answer or find it helpful you could give me a "Kudo" or click at "Accept as Solution"

Re: "Paper by Dropbox" is crashing

Jack99vet
New member | Level 2

I am having the same issue "flash and crash" .  I have Paper version 172.2 and my iPhone is running 13.3.  Interesting in that Paper is working OK on my wife's iPhone.

Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    Jack99vet New member | Level 2
  • User avatar
    ernstMreicher58 Super User
  • User avatar
    JZ30307 Explorer | Level 4
  • User avatar
    Daphne Dropboxer
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