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The desktop app keeps restarting and isn't syncing my files, any ideas?

The desktop app keeps restarting and isn't syncing my files, any ideas?

Helpful | Level 5

Drop box is doing a continual restart and not syncing files.

Using build 86.3.141.  Even if I load a stable build it always updates to this.

This is only happening on my Windows 10 machines.

My MAC machines are fine.

This is running on a business account and a personal paid account

19 Replies 19

Re: Dropbox keeps crashing and restarting itself in an infinite crash loop

Helpful | Level 5

I am having the same error and it dropbox continues to just reboot.

I am only having the problem, on my windows devices, not on my Macs.

Do we have a plan to resolve, as this is cauisng a work stoppage, with Drop box re starting

Re: Dropbox desktop app keeps restarting with error, won't sync

Helpful | Level 5

Even if you load a STABLE - Build, it still updates to the lastest veersion and startes the restart pocess.

We need a fix.

This is killing my operations and all of my operators are linked to my business account

Do we ahve a fix coming ASAP?

Re: Dropbox desktop app keeps restarting with error, won't sync

Helpful | Level 5

Looks like everything is updating to build 86.3.141

Re: perpetual "syncing" with no progress

Helpful | Level 5

Jane,

Have any update as both of my Windows devices are doing the same thing

stuck in restart and will not sync

Helpful | Level 5

Drop Box is stuck in  restart / sync loop and will not update.

I waas on a beta build 86.3.141, removed and changed to a stable build with no change

This is happening on my windows devices running windows 10

I am not ahving the issue on my MAC devics

Need resoulation soon, as all of my cloud software for customers connects to dropo box for file syncing, so I can not produce any customer content

Please advise and update.

Thanks David

Re: Dropbox keeps crashing and restarting itself in an infinite crash loop

Dropboxer

Hey @Roadrunner1800, thanks for checking in with us!

To make sure I provide you with the relevant troubleshooting steps, could you send me the exact error log? 

Looking forward to hearing back from you! 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: stuck in restart and will not sync

Dropboxer

Hey there @Roadrunner1800, thanks for reaching out to us here!

Just to ensure that your desktop app won't revert back to the beta version, if you haven't already please just toggle off the "Early releases" option at the bottom of this page.

For the sync status, does this show any error messages or just "Syncing..."? If there's any errors, please send me a screenshot of this here.

Also, if you check the syncing icons through your File Explorer, can you please check a few folders and files within the see if they're showing the syncing icon ?

Let me know what you find and we can take it from there - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox desktop app keeps restarting with error, won't sync

Dropboxer

Hey @Roadrunner1800

If early releases come back when you are trying to go stable then you need to turn off the access to early releases from your settings page here. This should allow the Stable version to go through and stay there. 

If it doesn't please get back to me. Thanks! 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox keeps crashing and restarting itself in an infinite crash loop

Helpful | Level 5

Lucil,

I sent a reply earlier asking what specific log file you needed to see but have not gotten a response and Drop box is still performining in the same manner.

 

Is there a fix coming today or tomorrow or should we all start moving to a different cloud service?

Respectively,

David 

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