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Re: The file may have been changed by another user - Excel 2013

Re: The file may have been changed by another user - Excel 2013

Neil T.15
New member | Level 1

This has started happening with Excel in the last week or so with a couple of files that I store in my Dropbox folder on my C: drive. I know I'm the only user of the files, I've told my AntiVirus program (MS Defender) to ignore the files, but Excel still thinks someone else is changing them. 

Re: The file may have been changed by another user - Excel 2013

Rick M.
Experienced Collaborator | Level 13

Neil, at least one correspondent Excel user reported discovering that unbeknownst to her there were multiple overlapping Excel windows and closing the excess ones fixed this sort of problem.  start | Run | taskmgr to see quickly if there are open instances of Excel.

Re: The file may have been changed by another user - Excel 2013

Edmund B.
New member | Level 1

Only one instance of Excel, both in Applications and in Processing in my Task Manager. Still, the problem persists.

Re: The file may have been changed by another user - Excel 2013

Neil T.15
New member | Level 1

Same here, only one Excel running and first save of the day within 30 seconds of opening the file tell me someone else may have changed the file.

Re: The file may have been changed by another user - Excel 2013

Rick M.
Experienced Collaborator | Level 13

Well, long ago Excel had a habit of creating a file, then changing the file extension to "$tmp" (or somesuch) as a backup-copy while creating a new version of the user's file.  This reminds me of that.

You could use workaround of moving file out of dropbox-folder then putting back the finished file.

Meanwhile submit a ticket to www.dropbox.com/support

to have DB investigate Excel 2013 operations. If you have DfB, phone in your issue!

 

 

Re: The file may have been changed by another user - Excel 2013

Neil T.15
New member | Level 1

Thanks Rick, I'll submit a ticket and let you know what happens.

Re: The file may have been changed by another user - Excel 2013

Neil T.15
New member | Level 1

I just got a response from Dropbox, not ever so helpful:

 

Hi,

Thanks for writing in. While we'd love to answer every question we get, we unfortunately can't respond to your inquiry due to a large volume of support requests. Here are some resources for resolving the most common issues:


Restore files or folders - https://www.dropbox.com/help/969

Reset your Dropbox password - https://www.dropbox.com/forgot

Reset/Disable two-step verification - https://www.dropbox.com/help/364

Learn about sharing files or folders - https://www.dropbox.com/help/category/Sharing

Learn about Dropbox's desktop app - https://www.dropbox.com/help/category/Desktop

Learn about Dropbox's mobile apps - https://www.dropbox.com/help/category/Mobile

Ask a Community expert on our Forum - https://www.dropboxforum.com

For all other issues, please check out our Help Center - https://www.dropbox.com/help

We're sorry for the inconvenience,
The Dropbox Team

Re: The file may have been changed by another user - Excel 2013

Rick M.
Experienced Collaborator | Level 13

"couple of users on excel files that they weren't sharing ..."

If excel has a file open just to read it still marks the file. The only remaining solution to the issue is to move the file out of dropbox to desktop and put it back when finished.  Even if this is not seen as a long term solution, doing it can provide diagnostic information.

 

Re: The file may have been changed by another user - Excel 2013

Eddie H.6
New member | Level 1

I'm getting the same.  Single user on a PC with Dropbox Pro.  Using MS Excel 365.  Exactly the same issue as above. No-one else has access to my Dropbox and I have no other devices changing these files.  Almost every time I save an Excel file I get this error.  NB I don't get the issue on Word 365 or PowerPoint 365.

Tried options in Excel and Dropbox but no solution.  

I note comments about A/V.  I am running BitDefender.  Will try BD settings when I get a chance.

Re: The file may have been changed by another user - Excel 2013

Edmund B.
New member | Level 1

One other observation that perhaps may be useful to solve this problem: I do not get this problem with my copy of Excel running on Macbook (Excel for mac 2011, Version 14.5.4.). Only with the copy running on Windows 7 (Office Pro Plus 2013). 

Need more support?