The interface on my desktop app is blurry

[alphie]

Ever since Dropbox changed the interface on its desktop application, the text has been blurry - white outlines - on my MacBook Pro. Anyone else have the same problem?

[Lusil]

Hey @alphie, I'd be more than happy to help look into this with you. 

Just to make sure that I have a better visual understanding of your concern, could you send me a screenshot (without any personal info) of this?

Looking forward to hearing back from you!

[alphie]

Hi, here's a screen shot:

The whole interface looks like that.

Thanks!

[Lusil]

Thanks for the screenshot, @alphie.

Could you try rebooting your computer and, if that doesn't do the trick, try reinstalling the desktop app? To do this:

1. Save and quit all programs that access files in the Dropbox folder.
2. Stop the Dropbox desktop app from running by closing it. 
3. Delete the Dropbox app from the Applications folder. 
4. Reinstall the desktop app.
5. Open the Dropbox .dmg file and double click the Dropbox icon.

Dropbox should then appear in your menu bar.

Please note that if you're on a Basic (free) account, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

Let me know how it goes - thanks!

[alphie]

Hi, Lusil – Yes, I tried re-booting and re-installing (twice). Alas, no luck!

[Lusil]

Thanks for confirming that for me, @alphie. 

Have you also tried an advanced reinstall? Bear in mind that, as mentioned previously, there's a three device limit if you're on a Basic account.

Let me know of any updates, thanks!

[alphie · Accepted solution]

It's now working fine, even though I didn't change anything. I've got my fingers crossed. If it goes back to the blurry text, I'll try advance re-install.

Thanks!

[Lusil]

No worries, @alphie. 

If you see the same behavior again or you have any other questions, don't hesitate to give us another nudge. 

In the meantime, have a lovely day ahead!