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Re: Desktop Experience Wont Load

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The new Dropbox Desktop Experience wont load for me.

Explorer | Level 4

I've downloaded and installed the newest dropbox experience by clicking the tray icon/avatar/preferences/"try the new dropbox desktop experience" link a couple of times. I've restarted since installing, and when I follow the instructions for using the new "Desktop Experience" there still isn't an "Open Folders In" option. Just the "Try the New Desktop...." link that leads back to the download page.

I'd really like to try it before making a decision to keep my subscriptions. Please help.

4 Replies 4

Re: Desktop Experience Wont Load

Dropboxer
Dropboxer

Hello @rwebbart - welcome to the Dropbox Community!

First off, thank you for reaching out about the new Dropbox desktop experience. I'm glad to hear you're interested in trying it out as well!

To access to the new desktop app:

1. Click the Dropbox icon in the Windows system tray or Mac menu bar.

2. Click your profile picture or initials in the upper right corner.

3. Click Preferences…

4. Click the dropdown next to “Open folders in:” and select “Dropbox desktop app”

5. To ensure the new desktop app opens whenever Dropbox starts, check the box for the “Open the desktop app when starting Dropbox” option at the top of the window

If you do not see the “Open folders in” option, it will be made available to you at a later time. 

Regardless of the settings outlined above, you can always open the new Dropbox desktop app by clicking on the Dropbox app icon in File Explorer (Windows) or Finder (Mac) after Dropbox is already running in the system tray or menu bar.

You can find more details about the Dropbox desktop experience in this help center article if needed: https://help.dropbox.com/installs-integrations/desktop/desktop-application-overview

Please feel free to reply with any additional questions or feedback and I'll be happy to follow up! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Desktop Experience Wont Load

Explorer | Level 4
I've moved to a new company and have to make a decision between dropbox(what I used) and Drive (what they use) for my new team. Access to the new desktop experience and desktop paper app may help me convert them, but not if I cant demo it and cant give a time that it will be available. Is there a way to sign up for access?
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Re: Desktop Experience Wont Load

Super User II
Super User II

There is no way to opt in unless its 'your time' I'm afraid.


 


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Re: Desktop Experience Wont Load

Explorer | Level 4

I have been using (subscription) dropbox for many years now. Just made a new account for work and got the new experience look for it. Now it seems that my old accound from which I pay 20€ a month doesn't have this feature yet... why is that? Seems kinda stupid. 

 

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