The option to export photos isn't there anymore

[Kfoot]

I've lost my export button on my Dropbox app. I currently use a Samsung s20 and have the most recent app. I uninstalled the app and reinstalled. Reset phone. Tried to contact Dropbox.

The entire button is just gone. So I have no way to save my photos now rendering the app not very useful anymore for a Profesional photographer trying to transfer photos from pc to mobile for social media.

[Lusil]

Hi there @Kfoot, thanks for reaching out to us. 

Could you send me a screenshot of the options you get when you tap on the ellipsis button? 

Looking forward to hearing back from you!

[Kfoot]

How do I send a screenshot in here. Do you have an email?

[Lusil]

You can attach it as an image in your next reply, or send it to us as a shared link - up to you!

[Kfoot]

There's no option to attach image? And how do I make a link?

[Kfoot]

https://www.dropbox.com/s/q2bw73kj1pe2hey/Screenshot_20210303-094736_Dropbox.jpg?dl=0

[Kfoot]

Here's a screen grab link. If this helps. No option to export or save to device

https://www.dropbox.com/s/zkm7lrsn1lpjlej/Screen_Recording_20210303-094702_Dropbox.mp4?dl=0

[Jay]

Hi @Kfoot, since it appears you're already communicating with the support team via a ticket, according to the screencast, they'll be able to look into it in further detail.

[Kfoot]

Noooooooo. Help me lol they haven't replied in 12 hours and probably won't reply till tomorrow. Do you know any solution for this? I googled it and there's lots of people experiencing this problem since 2017. There must be a repair or fix.

[Jay]

As the export option is missing entirely, the support team would need to look into why this is the case, as we have not seen this issue currently.