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Re: The pre-installed dropbox on computer can't recognice my account.

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The pre-installed dropbox on computer can't recognice my account.

New member | Level 2
New member | Level 2

I'm a total newbie here on Dropbox. Today I downloaded the app on my Android smartphone. This due to the fact that I remembered that my really bad computer already had Dropbox on it. 

When I try to sync the app on smartphone and get the Dropbox on the bad computer running it wont do so. It tells me to download the app on the computer. Should the computer not realize that there is already an app there?

I'm super confused. Please tell me in the most simple english how to fix this? Even the programme Edit Pad is too much for the bad computer space-wise. And I was hoping for DropBox to be the new Edit Pad.

Many Thanks Swede_Lee

1 Accepted Solution

Accepted Solutions
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Re: The pre-installed dropbox on computer can't recognice my account.

Super User II
Super User II

If its already installed on the computer it sounds like its an old version which needs updating. Can you reinstall from www.dropbox.com/downloading

If that doesnt work can you post the exact errors?


 


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 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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1 Reply 1
Highlighted

Re: The pre-installed dropbox on computer can't recognice my account.

Super User II
Super User II

If its already installed on the computer it sounds like its an old version which needs updating. Can you reinstall from www.dropbox.com/downloading

If that doesnt work can you post the exact errors?


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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