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The previews of my PDF files are gone after re-installing the desktop app. Any clues?

The previews of my PDF files are gone after re-installing the desktop app. Any clues?

Pietro46
New member | Level 2

If I reinstall Dropbox, the desktop application is not mentioned and disappears. I found it by pure chance.
The first time I used it, selecting a pdf file on the right appeared the preview (more useful than the alternative in the menu). Now the preview is gone, the pdf symbol appears and NOTHING EXPLAIN WHY.
No settings in this regard.

1 Reply 1

Re: The previews of my PDF files are gone after re-installing the desktop app. Any clues?

Daphne
Dropboxer

Hey @Pietro46, apologies for the delayed reply here!

 

To make sure I understand exactly what you're referring to here, would you mind sending me a screenshot of how the preview appears, excluding any personal info?

 

Also, can you let me know which version of the desktop app you have installed by hovering your mouse over the Dropbox icon in your system tray/menu bar?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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