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The provided user information isn't valid | Acer Jumpstart

The provided user information isn't valid | Acer Jumpstart

Judinelle
Explorer | Level 3

Hello,

I just bought an Acer laptop and I am eligible for a 25GB Dropbox storage space. However, I cannot login my account, it shows that I entered invalid user information. I tried to unsync other devices but to no avail.

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5 Replies 5

Re: The provided user information isn't valid | Acer Jumpstart

Rich
Super User II

@Judinelle wrote:

I cannot login my account, it shows that I entered invalid user information.


Are you certain the email address and password you're entering are correct? Are you able to sign in on the Dropbox website using the same credentials?

Re: The provided user information isn't valid | Acer Jumpstart

Judinelle
Explorer | Level 3

Yes, I am certain with my entered information. I've been using the same account from another device and it works perfectly fine.

Re: The provided user information isn't valid | Acer Jumpstart

Lusil
Dropboxer

Hey @Judinelle, thanks for the additional information. 

 

Did you by any chance redeem such a promotion before? 

 

Could you also let us know if the desktop app was pre-loaded on your device?

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: The provided user information isn't valid | Acer Jumpstart

Judinelle
Explorer | Level 3

Hi Lusil,

 

No, I have not redeemed any promotion from Dropbox before and the desktop app is not pre-loaded on my laptop.

 

Thanks!

Re: The provided user information isn't valid | Acer Jumpstart

Lusil
Dropboxer

Could it be that your device may not be eligible for the promotion due to some country and retailer exclusions?

 

In that case, you may want to create a new account and redeem the space in question. 

 

You can find more information about this promotion, here

 

Let me know how it goes, @Judinelle. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Lusil Dropboxer
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    Judinelle Explorer | Level 3
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    Rich Super User II
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