The "signature" function in the app on my iPad isn't working, any ideas?

[ScottyF]

The 'signature' function on my dropbox isnt working any longer. When I click it, it returns my ipad to the homepage. What settings do I need to change? Will I have my saved signatures disappear?

[Fiona]

Thanks for posting to the right thread about this and all the info you provided. Can I check this for you via email @jbsts. I can email you at the email address asssociated with your Community profile? 

[bodell]

I'm having the same issue.

It appears to be happening for all PDFs since upgrading to iOS 13 (I'm on 13.1.3) on my iPad Pro 10.5-inch (model MPME2LL/A).

I am on the latest version of Dropbox. The app crashes with no warning the moment I tap the feather icon (under Add Text or Signature).

This is my main purpose for using my iPad, so a fix would be greatly appreciated.

[Fiona]

Hi @bodell. Thanks for joining this thread and adding your experience. 

Have you tried reinstalling the Dropbox app? If not, please try and let me know if you get the same behavior. 

[bodell]

After reinstalling the app, it works for the first signature, but crashes after trying to add a second signature. Upon reopening the app, it crashes as before... as soon as the feather icon is tapped, not even allowing a first signature.

 I've reinstalled several times with the same results.

[bodell]

Here is a video of what I was describing.

[bodell]

It looks like the video didn't attach.

[Fiona]

Hi @bodell. Sorry to hear the issue is ongoing after trying to reinstall. You can paste  a Dropbox shared link to the video, whenever you get the time. 

After I see what is going on, I will let you know if we will need to switch to ticket for further troubleshooting. 

Thank you for your patience! 

[ScottyF · Accepted solution]

Hi Dropbox, this mornings update on the app has resolved the signature issue for my ipad. I can now continue with work and signature electronically. Appreciate your input and help. Thanks ever so much

[Lusil]

Thanks for keeping us in the loop, @ScottyF! Glad to hear that all's well. 

If you have any other questions in the future, just give us a nudge. 

In the meantime, have a lovely day ahead!

[Klix88]

My issue also appears to have been resolved with the new update. Many thanks for all of the assistance from Dropbox 🙂