cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

There was an error when importing some videos or photos from the mobile app

New member | Level 1
New member | Level 1

Reposting as I posted this same question in the wrong area.....

 

I recently purchased a Samsung S6. When I plug it into my laptop a Dropbox Camera Upload window pops open and asks if I would like to save all my photos and videos to be automatically saved to Dropbox. I click on Start Import and I get an error pop-up that reads... 

'Some videos or photos couldn't be imported'

  When in fact, nothing was imported to Dropbox from the phone.  I also have a Samsung 10.1 2014 note and it works flawlessly when uploading the vids and pics.    

Anyone have any ideas on how I can get the S6 phone syncing also?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: 'Error' Some videos or photos couldn't be imported iPhone8

Dropboxer
Dropboxer
Hey there @Matthew24, sorry to hear about this. 
 
Initially, please note that I adjusted the screenshot you attached for security and privacy purposes, though it’s very helpful in providing a clearer image for us on what you’re seeing - much appreciated!
 
As per your concern, please bare in mind that we’re keeping track of all active cases such as this in our Known Issues, and our team specialists are investigating this further. 
 
However, I was able to locate your open request from my side and I’ve made sure to get back to you there so as to investigate further on the matter. Please check your inbox for my latest message. 
 
Cheers! 
 
 
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

13 Replies 13
Highlighted

Re: 'Error' Some videos or photos couldn't be imported ANDROID

New member | Level 1
New member | Level 1

Same problem. Any solutions?

Highlighted

Re: 'Error' Some videos or photos couldn't be imported ANDROID

New member | Level 1
New member | Level 1

I have the same problem as well, has anybody found a solution. I have tried this on two different computers both running windows 10, same problem on both.

Highlighted

Re: 'Error' Some videos or photos couldn't be imported ANDROID

New member | Level 1
New member | Level 1

Facing the same problem on an iphone. Would love to know if anyone has found a solution

Highlighted

Re: 'Error' Some videos or photos couldn't be imported ANDROID

New member | Level 1
New member | Level 1

You would think that a Rep from Dropbox would come along and help with this !!!???

Highlighted

Re: 'Error' Some videos or photos couldn't be imported ANDROID

New member | Level 1
New member | Level 1

Still waiting...

Highlighted

Re: 'Error' Some videos or photos couldn't be imported ANDROID

New member | Level 1
New member | Level 1

This is classic business failure in the Appcloud era. Fundamental failure of a product feature (this featured used to work and so I paid for an account and now it doesn't, on multiple devices).

PLUS total failure of the app/service maker to offer any answers. 

I am soooo tired of paying for apps and services that just don't work properly, from companies that really don't care.

Stephen

Highlighted

Re: 'Error' Some videos or photos couldn't be imported ANDROID

New member | Level 1
New member | Level 1

Hi Folks, my problem has changed, after windows 10 updates and a Android update I no longer get an error message I now get Dropbox didn't find any new photos or videos on Galaxy S5. When clearly there are lots of photos to upload. Grrrrrrrr.

Highlighted

Re: 'Error' Some videos or photos couldn't be imported ANDROID

Explorer | Level 4

I get this message when I have duplicate file names trying to upload (such as photos that have been imported in the past, from a different device that uses the same naming conventions) and rather than asking to rename the new file, it just gives the error that it's unable to upload however many photos that are supposedly duplicates.  My problem is that I can't figure out which photos are not being uploaded, as the program doesn't return the error message with those details.  So I can't even find the duplicate file names on my computer and rename them to allow the new photos to upload properly.  I'm using an IPhone6SPlus but it could be the same issue others are having.

Highlighted

Re: 'Error' Some videos or photos couldn't be imported ANDROID

New member | Level 2
New member | Level 2

EXACT same problem with my iPhone 7s (as of July, 201. This after more than a year of uneventful downloads, now I'll get something like "41 photos or videos could not be imported." What is THIS??????     I don't get it.  VERY frustrating--and so disappointing that Dropbox support doesn't even respond.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?