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This folder isn't available because of a conflict with iCloud.

This folder isn't available because of a conflict with iCloud.

ScottSandifer
Explorer | Level 4

I don't want to put the dropbox folder in my home drive. I want to put it where i want to put it.

Doesn't seem like too much to ask.

What is the problem?

9 Replies 9

Re: This folder isn't available because of a conflict with iCloud.

Lusil
Dropboxer
Hi @ScottSandifer, I’d be more than happy to help. 
 
I’ll just need a bit more info to have a better understanding of your concern. For example:
  • Are you getting a specific error message?
  • If you are, could you clarify during at which point in time? 
  • Could you also send me a screenshot (without any personal info) of the error message?
Any additional info would be very helpful. Thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: This folder isn't available because of a conflict with iCloud.

ScottSandifer
Explorer | Level 4

On installation.

When i try to select a folder where I would like my Dropbox to be located.Screen Shot 2020-06-08 at 8.03.32 PM.png

Any folder i choose gives the same error.

I do not want my folder to be in the default location. I want it to be in my Documents folder.

Re: This folder isn't available because of a conflict with iCloud.

Lusil
Dropboxer

Thanks for the screenshot, @ScottSandifer

 

It looks like you're trying to move the Dropbox folder to a folder that's syncing with iCloud. 

 

Could you try moving it to a path that's not connected to iCloud and let me know if you get the same error message? 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: This folder isn't available because of a conflict with iCloud.

ScottSandifer
Explorer | Level 4

Yes.

Regardless of where I choose to move the folder, I always get the same message.

Re: This folder isn't available because of a conflict with iCloud.

Lusil
Dropboxer

If you're getting the same error message in those paths, it sounds like iCloud still has access to those folders. 

 

You can either change the settings so that iCloud isn't backing them up or choose a different location for the Dropbox folder. 

 

Let me know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: This folder isn't available because of a conflict with iCloud.

ScottSandifer
Explorer | Level 4

iCloud access to Desktop and Documents folders is disabled and has always been disabled.

I do not want my Dropbox folder to be in another location.

I want it to be in my Documents folder. How can I accomplish this?

 

Re: This folder isn't available because of a conflict with iCloud.

Daphne
Dropboxer

Hey @ScottSandifer, just jumping in here!

 

If you're still getting that error then it seems iCloud is still looking at the Documents folder. Can you just clarify for me if iCloud drive is turned off from your System Preferences?

 

In System Preferences, this will be under "Apple ID" if you're device is running Catalina or "iCloud Drive" with Mojave.

 

Keep us posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: This folder isn't available because of a conflict with iCloud.

sacksomophone
New member | Level 2

I am having the same problem. Responding to the last question, yes, I turned off iCloud Drive and tried again to move it to a folder within my Documents folder. I got the same error message below. 

 

For me, this happened shortly after install when I tried to move the dropbox folder to a suitable location. I am using dropbox for business, and I'd like to put it in the folder that I use for all my documents related to that job. Make sense? I followed this article for how to move the folder.  Since prior to install, iCloud drive has NOT been backing up Desktop and Documents folders. 

 

 

I have Mojave. Thanks

Screen Shot 2020-07-10 at 2.38.42 PM.png

Re: This folder isn't available because of a conflict with iCloud.

Lusil
Dropboxer

Hey @sacksomophone, thanks for posting your question on the Dropbox Community and for the additional information. 

 

To have a better look into this, could you check our Support page to see your options to contacting our team?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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