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Touch ID Doesn't Work Consistently: iPhone 6S, iOS 10.0.1, Dropbox 16.2.4

Touch ID Doesn't Work Consistently: iPhone 6S, iOS 10.0.1, Dropbox 16.2.4

Michael N.28
Helpful | Level 6

I have enabled Touch ID for Dropbox 16.2.4 on my iPhone 6S which is running iOS 10.0.1.

Sometimes it works, sometimes it doesn't.

If it's going to work, Touch ID will show up right away. If it's not going to work, waiting a long time doesn't help.

It works fine on my iPad Air running the same version of iOS.

5 Replies 5

Re: Touch ID Doesn't Work Consistently: iPhone 6S, iOS 10.0.1, Dropbox 16.2.4

Jing Y.
New member | Level 1

I have the exact same issue. Sent them a bug report, but this happened with the last iOS release. It took a while to fix, and now it's back...

Re: Touch ID Doesn't Work Consistently: iPhone 6S, iOS 10.0.1, Dropbox 16.2.4

Mark
Super User II

I've also had the same issue since it was in beta 😞


 


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Re: Touch ID Doesn't Work Consistently: iPhone 6S, iOS 10.0.1, Dropbox 16.2.4

peteski22
New member | Level 2
Same with iPhone 7 iOS 10 (latest)

Re: Touch ID Doesn't Work Consistently: iPhone 6S, iOS 10.0.1, Dropbox 16.2.4

Mark
Super User II
Ditto... 😞

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Touch ID Doesn't Work Consistently: iPhone 6S, iOS 10.0.1, Dropbox 16.2.4

00gtshope
New member | Level 2

Mine still doesn't work properly on iPhone 6s but works fine on iPads. It hasn't worked for a long time. I've turned Touch ID off because you never know when it will pop up as you're trying to enter your password. 

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    00gtshope New member | Level 2
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    Mark Super User II
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    peteski22 New member | Level 2
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    Jing Y. New member | Level 1
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