cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you an educator? Well we want to hear from you, so check out some tools we think might help you out here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trying to delete Dropbox from mac

Trying to delete Dropbox from mac

Alain C.4
New member | Level 1

I am trying to delete Dropbox from my Mac but theres a message saying "The item “Dropbox” can’t be moved to the Trash because some of its plugins are in use." I don't know what to do.

1 Accepted Solution

Accepted Solutions

Re: Trying to delete Dropbox from mac

Lisa S.70
New member | Level 1

I had the same problem and even after multiple restarts, I couldn't delete the app. What finally worked was right-clicking on the app and selecting "Show Package Contents." I then selected and deleted all of the files listed, including a Plug-ins folder. After I emptied the trash, I clicked on the app again and selected "Move to Trash." It worked perfectly and I was able to remove it and empty the trash again. I hope that helps someone stuck in the same situation. 

View solution in original post

15 Replies 15

Re: Trying to delete Dropbox from mac

Robert S.
Experienced Collaborator | Level 11

Follow the instructions at https://www.dropbox.com/en/help/41 to uninstall Dropbox from your computer.

Re: Trying to delete Dropbox from mac

April S.3
New member | Level 1

Hi Robert S.,

The instructions at help/41 do not address the error message: The item “Dropbox” can’t be moved to the Trash because some of its plugins are in use.

Following the basic directions still results in the same error message.  Are you saying we need to follow the 'For our advanced users' directions?

Re: Trying to delete Dropbox from mac

April S.3
New member | Level 1

I followed the advanced directions for uninstalling the Dropbox contextual menu, and for removing Dropbox application settings - this all worked as expected.  However, after this - when trying to drag/drop the actual Dropbox icon program from the Applications folder to the Trash folder - the same error message results.

Guidance appreciated,

Re: Trying to delete Dropbox from mac

Eric W.18
New member | Level 1

Im having the same issue.. Any ideas?

 

Re: Trying to delete Dropbox from mac

Robert S.
Experienced Collaborator | Level 11

Open the Dropbox app and under its setting uncheck enable Finder integration. Then quit the app and try to drag it to the trash.

I cannot say for certain this will work but a few users have reported they had success with this route.

* I would also uncheck "Start Dropbox on system startup", doing this will allow you to log out and back in if the initial uninstall attempt above doesn't work. After the log out and in, you should be able to remove the app with no issue. 

Re: Trying to delete Dropbox from mac

Nathalie H.1
New member | Level 1

Hi, thanks for the tips, I am having the same problem. Robert, that did not do the trick either. Do you have any other suggestions perhaps? Thanks!

 

Re: Trying to delete Dropbox from mac

Cindy S.9
New member | Level 1

Same problem -- The item “Dropbox” can’t be moved to the Trash because some of its extensions are in use.

Re: Trying to delete Dropbox from mac

Lisa S.70
New member | Level 1

I had the same problem and even after multiple restarts, I couldn't delete the app. What finally worked was right-clicking on the app and selecting "Show Package Contents." I then selected and deleted all of the files listed, including a Plug-ins folder. After I emptied the trash, I clicked on the app again and selected "Move to Trash." It worked perfectly and I was able to remove it and empty the trash again. I hope that helps someone stuck in the same situation. 

View solution in original post

Re: Trying to delete Dropbox from mac

Sal G.
New member | Level 1

Thank you Lisa S. That finally did the trick for me 🙂

Poll
We love to learn from the educators who use Dropbox. Whether you teach kids, teens, adults or a combination of all three, we want to know what apps and integrations you use with Dropbox to help with teaching. Which of the ones below is your favorite, or most used tool?
Who's talking

Top contributors to this post

  • User avatar
    Recce60 New member | Level 2
  • User avatar
    Walter Dropboxer
  • User avatar
    Jane Dropboxer
  • User avatar
    jtokarski_vh Explorer | Level 4
What do Dropbox user levels mean?
Need more support?