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Trying to delete Dropbox from mac

Trying to delete Dropbox from mac

Alain C.4
New member | Level 1
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I am trying to delete Dropbox from my Mac but theres a message saying "The item “Dropbox” can’t be moved to the Trash because some of its plugins are in use." I don't know what to do.

15 Replies 15

June L.2
New member | Level 1
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Lisa, you are right! That worked, thank goodness!

jtokarski_vh
Explorer | Level 4
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YES... thank you. After trying every other suggestions, THIS did it!

Jane
Dropbox Staff
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Hey all, 
 
That’s some wonderful news & I was so glad to hear that Lisa’s tip did the trick for you. I’ve made sure to Accept her reply as a Solution :white_check_mark:, so that others may reference it in the future. 
 
Once again, thanks to all for your contribution on the thread & keep on posting :pushpin:

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Recce60
New member | Level 2
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Did not work for me after following Liza's advice. Still get 

The item “Dropbox” can’t be moved to the Trash because it’s open.

Walter
Dropbox Staff
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Sorry to hear this @Recce60!

 

In order to fix this issue, open the 'Activity Monitor' utility on your computer, normally located under Applications > Utilities, to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device.

 

Once you have launched 'Activity Monitor', if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox do the following:

 

  • Click on the line that references the process to select it
  • Click on the 'X' at the top left corner of the screen. Be careful not to click on the 'X' that closes the window, but the one that will 'Force a process to quit'.

Follow the normal steps to unistall afterwards. You should be ready to go!

 

Please keep us posted! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Recce60
New member | Level 2
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After trying again re. Lisa's suggestion. I restarted, which I did not do originally and then was able to trash Dropbox app. Thanks to all for the info. and suggestion. 

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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    Recce60 New member | Level 2
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