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Two Steps verification code invalid for Desktop set up

New member | Level 2
New member | Level 2

Hi there,

I'm trying to set up Dropbox desktop on my Mac.  The code arrive imediately on my phone but it said invalid.  Tried it a few time, it still doesn't work.  I've tried logging on to the web browser version (both PC and Mac), the same process worked fine with a new codes sent, but still doesn't work on the Desktop version.

Please help.  Many thanks.

1 Accepted Solution

Accepted Solutions
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Re: Two Steps verification code invalid for Desktop set up

Dropboxer
Dropboxer
Hi there, could you confirm that you’re using the same email address to login to the desktop app?
 
In each of these places, we want to find the email address used to connect to Dropbox. Please also look carefully for typos in your email address in any of these places.
 
1. On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the Notifications panel. Click on Preferences, then click on Account.
2. On iOS, open your Dropbox app and tap on "Account". On Android, open your Dropbox app, tap on the Menu button, and then tap on "Settings".
3. On the Dropbox website, click on your avatar or the face in the top right corner.
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies 3
Highlighted

Re: Two Steps verification code invalid for Desktop set up

Dropboxer
Dropboxer
Hi there, could you confirm that you’re using the same email address to login to the desktop app?
 
In each of these places, we want to find the email address used to connect to Dropbox. Please also look carefully for typos in your email address in any of these places.
 
1. On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the Notifications panel. Click on Preferences, then click on Account.
2. On iOS, open your Dropbox app and tap on "Account". On Android, open your Dropbox app, tap on the Menu button, and then tap on "Settings".
3. On the Dropbox website, click on your avatar or the face in the top right corner.
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Two Steps verification code invalid for Desktop set up

New member | Level 2
New member | Level 2

Thanks Jay.

It is the security and privacy setting.  It's sync after allowing the notification.

Many thanks for your help. 

Re: Two Steps verification code invalid for Desktop set up

New member | Level 2
New member | Level 2

same here.

checked email account is the same for desktop and oline access.

online access is fine with the code received by the authenticator, while desktop says "invalide code" (I also managed to be quick enough to use the same code for online and desktop access...).

any futher suggestion is appreciated.

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