cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Get summer ready with Dropbox basic - travel documents, plans, progress reminders and more, right over here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

UAC Popups - all the time - for weeks! Tried everything

UAC Popups - all the time - for weeks! Tried everything

noWayToFixUAC
Helpful | Level 6

I know there is already a thread covering this error - it is marked solved, so I can't comment - none of the solutions on that thread work for me.

 

Using Windows 8.1 - problem has appeared in the last few weeks.

 

every 10 minutes a very distracting User Account Control message box starts flashing. The only way to get rid of it is to click through the UAC black screen every 10 minutes.

 

I have tried uninstalling Dropbox.

It then becomes inpossible to reinstall Dropbox due to an error.

Then the only way I can reinstall is in safe mode.

 

When I reinstall the problem persists.

The only way I can stop the distraction is by turning dropbox off,

which is not a solution.

 

I have tried turning my firewall off - no change.

I have tried disabling / enabling the dropbox update service

I don't want to turn UAC off.

 

Are there any new solutions to this problem?

thanks in advance for any help

12 Replies 12

Re: UAC Popups - all the time - for weeks! Tried everything

310EI
Super User

Hello, @noWayToFixUAC...

 

Are you receiving a specific error number such as: 0x80004002 ?

Re: UAC Popups - all the time - for weeks! Tried everything

noWayToFixUAC
Helpful | Level 6

This sounds familiar-

I will need to go through the reinstall process to note down the exact error code.

 

My attempts to fix the problem have included:

 

1: resinstall - I think I got that error - will have to try again to confirm exact code

2: remove dropbox completely but can't reinstall - I think I got that error etc etc

3: finally could reinstall, but only in windows 8.1 safe mode

 

I will go through the process to confirm this again ASAP when I have wastable time 🙂

 

 

Re: UAC Popups - all the time - for weeks! Tried everything

noWayToFixUAC
Helpful | Level 6

Thanks for your response

I tried it again -

 

Dropbox installation failed with error 0x80004002

 

I've tried reinstalling as administrator as well - same error

Re: UAC Popups - all the time - for weeks! Tried everything

310EI
Super User

@noWayToFixUAC wrote:

Thanks for your response

I tried it again -

 

Dropbox installation failed with error 0x80004002


Hello, @noWayToFixUAC...

 

You're welcome.  Thank you for double-checking on the error code.

 

I searched Google for the error message that you're receiving just so you can see for yourself some possible causes.  Please read the article that's listed below for potential causes and fixes.

 

PLEASE NOTE:  It doesn't appear to be a Dropbox related issue even though that's the program you're trying to un/install.



RELATED ARTICLE:

 

You mentioned that you read a different thread that was solved but nothing helped, however... please scroll downward within the article above to read through the 9-different steps.

 

Also, please don't dismiss STEP 2 just because your anti-virus program says your computer is clean, malware can disable anti-virus software (making it appear to be working properly).  I have worked on hundreds of such computers where the installed anti-virus finds nothing (yes, hundreds over the years)... yet, when I remove the hard drive and scan it externally... malware is found.

 

IMPORTANT:  I am not saying that malware is what's causing your particular problem, but you need to be aware it could be, even though it doesn't show it.

 

For starters... focus on Steps 3 through 9 in this article (or... search for other possible solutions that you feel comfortable using).

Re: UAC Popups - all the time - for weeks! Tried everything

noWayToFixUAC
Helpful | Level 6

Thanks,

I am grateful for your advice, but it is the same solution offered on the previous threads, which I have looked into and does not work for me.

I can of course use google, bing, askjeeves, hotbot and the previous UAC posts on this forum to look up error codes, and have done so exhaustively throughout my attempts to fix this, but without joy, which is why I am here 🙂

 

as far as I know I have not installed, and have never seen "internet download manager" on my system.

 

It sounds like malware, or at best "vulnerable user who doesen't know better-ware"

 

I have checked all my installed software, all running processes and all services and can find no reference to

"internet download manager"

 

The site you link to offers advice for users of "internet download manager" and suggests that it might be

a corrupt installation - I am reluctant to install "internet download manager" since I don't think I have it on my system,

so I don't think I have a corrupt installation of it.

 

Just to clarify I am reinstalling Dropbox from the offline install package, so I don't need to manage any downloads while installing.

 

As we know, the problem seems to be linked to Derpbox checking for updates.

 

I will try to contact Dropbox in person - I guess they don't read the forums.

Thanks again for your help.

   

 

 

Re: UAC Popups - all the time - for weeks! Tried everything

310EI
Super User

@noWayToFixUAC wrote:

Thanks,

I am grateful for your advice, but it is the same solution offered on the previous threads, which I have looked into and does not work for me.

 

I will try to contact Dropbox in person - I guess they don't read the forums.

Thanks again for your help.


Hello, @noWayToFixUAC...

 

You're welcome (even though I didn't help).

 

This is mostly a user-supported forum so if you want to contact Dropbox directly... please submit a Help Request.

Re: UAC Popups - all the time - for weeks! Tried everything

Ed
Dropboxer

Hi @noWayToFixUAC - we read our forums! 🙂

 

I'm passing your case to a specialist to help me look into it.

 

Thanks for raising this!




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: UAC Popups - all the time - for weeks! Tried everything

noWayToFixUAC
Helpful | Level 6

I'll leave this thread open as the problem has affected other people,

 

I acknowledge that it may not be 100% related to dropbox and could be the fault of some other program

- but dropbox is the only program on my computer that is causing this error message, everything else updates and works fine.

Re: UAC Popups - all the time - for weeks! Tried everything

310EI
Super User

@noWayToFixUAC wrote:

I'll leave this thread open as the problem has affected other people,

 

I acknowledge that it may not be 100% related to dropbox and could be the fault of some other program

- but dropbox is the only program on my computer that is causing this error message, everything else updates and works fine.


Hello, @noWayToFixUAC...

 

Sounds good.

 

I hear you and now that you have @Ed's attention... you're in good hands.  I've fixed dozens of computers with the UAC problem and I've had to use Steps; 2, 6 or 9 in most of those.

 

Did you submit a Help Request yesterday?  If so... post the Ticket # here and that will direct @Ed to your request.

 

Once you get this problem sorted... please post what fixed it for you... thank you.

Poll
Which Dropbox Plan do you have?
Who's talking

Top contributors to this post

  • User avatar
    noWayToFixUAC Helpful | Level 6
  • User avatar
    Ross_S Dropboxer
  • User avatar
    310EI Super User
What do Dropbox user levels mean?
Need more support?