I am not sure what you mean by ticket number other than this forum post. As I mentioned previously there is no way to contact dropbox support directly so I re-opened this ticket as I already wrote at https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Ubuntu-18-04-quot-right-click-link-quo...
Could you please take my input from here and provide some help? It is clear this is not an isolated case as other users do experience the same problem.
I am having exactly the same issue. And I had it forever.
I am using dropbox for at least 5-7 years now, across 5 different machines with various systems (ubuntu, mac, windows ... name it). I dont have any issues what so ever with mac nor windows, but this thing never worked properly on ubuntu.
Behavior is random, and not defined. On ubuntu, sometimes when i right click - dropbox menu entry will be there, sometimes it will not.
@Mersed K. and they will not fix it. This is what I was told by Dropbox support directly by email when providing details about my system to support
I have checked with the engineering team looking into this issue. At this time, we are not actively working on a solution for this problem.
A resolution for this issue may come at a later date, but I don’t have a timeline right now.
Once there has been work done, the Dropbox Forum post on this issue will be updated.
I'm just curious what's going on. Can you post output result of the following command when your menu doesn't show up:
ps ax | grep -v grep | grep dropbox-dist; cat ~/.dropbox/dropbox.pid; echo; dropbox status; netstat -x -p 2>/dev/null | grep -E "command_socket|iface_socket"
Post the command and result as appear in terminal. Let's hope this will shed some light.
Edit: typo error in the command corrected.
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