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Ubuntu 19.04: Opening Dropbox folder from the tray icon menu no longer works

Helpful | Level 6

After upgrading to Ubuntu 19.04, clicking "Open Dropbox Folder" in the menu of the Dropbox system tray icon  no longer works.

The problem should be easy to solve for Dropbox developers: when clicking "Open Dropbox folder" on the Dropbox icon, it tries to open the Gnome file manager (Nautilus/Files) with the command "nautilus --no-desktop" which used to work with previous Gnome versions, but doesn't work anymore. The right command to issue seems to be only "nautilus" (without the "--no-desktop" option), as otherwise, it generates the following error message in terminal:  "Option --no-desktop unknown"

See also these reports:

https://www.dropboxforum.com/t5/Installation-and-desktop-app/Fedora-28-Gnome-3-28-Open-Dropbox-Folde...

https://www.dropboxforum.com/t5/Installation-and-desktop-app/Fedora-28-Gnome-3-28-Open-Dropbox-Folde...

Here's a workaround, while we wait (pray?) for the devs to fix it: https://askubuntu.com/questions/1136473/dropbox-menu-no-longer-opens-folder-or-website

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Ubuntu 19.04: Opening Dropbox folder from the tray icon menu no longer works

Dropboxer
Dropboxer

Hey!

Thanks for the report, this will be fixed in Dropbox v74, which is scheduled to be released to beta towards the end of May and to stable at the beginning of June.

Best,

Samer

View solution in original post

10 Replies 10
Highlighted

Re: Ubuntu 19.04: Opening Dropbox folder from the tray icon menu no longer works

Dropboxer
Dropboxer

Hey there @Marco L.  - thanks for the report!

As I'd really like to take a further look into this with all of my tools at my disposal, I just went ahead and reached out via email at your Dropbox associated email address.

At your earliest convenience, please take a look at your inbox (ticket with ID:9205340) and we'll take it from there.

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Ubuntu 19.04: Opening Dropbox folder from the tray icon menu no longer works

New member | Level 2
New member | Level 2

I can confirm this. Workaround: place the following script in /usr/local/bin/nautilus:

#!/bin/bash

ARGS=()
for var in "$@"; do
# Ignore known bad arguments
[ "$var" != '--no-desktop' ] && ARGS+=("$var")
done

/usr/bin/nautilus "${ARGS[@]}"

Highlighted

Re: Ubuntu 19.04: Opening Dropbox folder from the tray icon menu no longer works

Super User
Super User

@Walter - It looks like this issue was brought up 5 months ago here: https://gitlab.gnome.org/GNOME/nautilus/issues/774

 

Is it possible to send that link to the developers so that they can take a look at it if needed?

Highlighted

Re: Ubuntu 19.04: Opening Dropbox folder from the tray icon menu no longer works

Dropboxer
Dropboxer

Thanks for pinging me here @Pikamander2  - I'll see what I can do and I'll get back to you with more information once I have an update. 

Until then, have a good one folks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Highlighted

Re: Ubuntu 19.04: Opening Dropbox folder from the tray icon menu no longer works

Dropboxer
Dropboxer

Hey!

Thanks for the report, this will be fixed in Dropbox v74, which is scheduled to be released to beta towards the end of May and to stable at the beginning of June.

Best,

Samer

View solution in original post

Highlighted

Open Dropbox Folder icon option not working on Linux Pop!_OS

New member | Level 2
New member | Level 2

This is similar to

Gnome 3.28 (Fedora 28/linux): Opening file manager from the tray icon menu no longer works

but although marked as solved there I could not see the solution. Everything works on Dropbox but  the option to open Dropbox folder from icon. This happened once upgraded to POP!_OS 19.04, would work fine in previous version. If running from terminal get the error message

Unknown option --no-desktop

so it seems the case of running the  command "nautilus --no-desktop" without the --no-desktop option, but I don't know where to fix this

Highlighted

Re: Open Dropbox Folder icon option not working on Linux Pop!_OS

Dropboxer
Dropboxer
Hey @Moobb, thanks for highlighting! I’ve moved your posted under this discussion, since our higher-level specialist has updated the thread on the upcoming fix. Please feel free to ping us here again should you have more questions or thoughts!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Highlighted

Re: Open Dropbox Folder icon option not working on Linux Pop!_OS

New member | Level 2
New member | Level 2

Many thanks Jane, I have implemented the temporary fix in /usr/local/bin/nautilus and it now works, will wait for the official fix

Highlighted

Re: Ubuntu 19.04: Opening Dropbox folder from the tray icon menu no longer works

New member | Level 2
New member | Level 2

I'm using Dropbox v75.4.141 on Ubuntu 19.04 and Nautilus is still not opened by 'Open Dropbox Folder' in the menu. Is this still a known issue?

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