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Unable to access dropbox when installed

Unable to access dropbox when installed

matchalatte
New member | Level 2

Hi! I have a complicated issue and am unable to fix it using Advanced Reinstall

 

I used to name my computer (MacOS) "A" but I felt it was not a good idea as I have used my computer in a professional/educational setting, so I changed the name to "B".

 

When I delete and reinstall dropbox on my computer, it still tries to read dropbox from /User/A instead of "B". I can't find the files to completely uninstall dropbox and the settings are still saved, so it tries to read from A instead.

 

I also have deleted the dropbox file where I have saved all my documents, which might not have been a smart move but it's too late now. Unsure what I can do to fix the issue.

1 Accepted Solution

Accepted Solutions

Re: Unable to access dropbox when installed

Jay
Dropboxer

Hi @matchalatte, thanks for posting on the Community!

 

The advanced reinstall should have worked, however, if you changed the username on the machine, then you can try the steps in this thread to resolve the issue.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Unable to access dropbox when installed

Jay
Dropboxer

Hi @matchalatte, thanks for posting on the Community!

 

The advanced reinstall should have worked, however, if you changed the username on the machine, then you can try the steps in this thread to resolve the issue.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Unable to access dropbox when installed

matchalatte
New member | Level 2

That worked! Thank you so much!

Re: Unable to access dropbox when installed

Jay
Dropboxer

Happy to hear that, @matchalatte!

 

Enjoy your week ahead! :relieved:


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    matchalatte New member | Level 2
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