Unable to access preference menu on linux

[Unic0]

Hello, I just wanted to move the Dropbox folder location through the preference menu but I just can't access the any menu at all.

See below :

What should I do ?

Regards,

U

[Sanchez]

Hey @Unic0, welcome to our forum! 

What Linux distribution are you running? 

Ordinarily, in this case, I would uninstall and reinstall, using an offline version of our app. 

I would also make sure that you use a current stable version of our app. Betas sometimes have these little quirks. 

Let me know when you can. 

Thanks!

[Unic0]

Hi ! Thank you for your quick answer, I am running on linux ubuntu 16.04 LTS. I am currently on a workstation and I don't have all the access, but I can still install the application via terminal command. But again after reinstallation, same probleme. I have been installing the current stable version 12.10.1

Regards,

Unic0

[Unic0]

Is there any possibility to move the folder with command line ?

[Jane]

Hey @Unic0, 

Hmmmm... Because the menu on the client is not loading at all, I'd recommend a fresh re-installation, since the issue seems related to an incomplete installation, hence visual elements appearing incorrectly. 

Depending on your OS and the package you used to perform the installation, you could have files in two different locations. I'm sending you instructions for both of the cases, so if some of the commands error out don't worry.

Run the following commands in your terminal:

dropbox stop

dropbox status # Should report "not running"

rm -rf ~/.dropbox-dist

rm -rf /var/lib/dropbox

rm -rf ~/.dropbox*

sudo apt-get remove nautilus-dropbox

sudo apt-get remove dropbox

rm /etc/apt/source.d/dropbox

Once you're done you have two options:

#1. Install the Dropbox application with its graphical components using one of our packages. If you want to do that, download the correct package for your OS and architecture here:

https://www.dropbox.com/install?os=linux

Open your downloads folder and double click on the package file to start the installer.

When Dropbox has finished installing, please sign in and apply any Selective Sync settings you may have had prior to the reinstall and select the Dropbox folder location (if not in the default location) during the sign in process. Your account will take a few moments to reindex the files and sync any pending changes.

#2. The second option is to run a headless version of Dropbox. This version will not have any of the menus or graphical components and can only be interacted with through the command line. To install this version do the following:

If your machine is 32-bit:

cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86" | tar xzf -

If your machine is 64-bit:

cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64" | tar xzf -

Next, run the Dropbox daemon from the newly created .dropbox-dist folder.

~/.dropbox-dist/dropboxd

Hope this is helpful to you! Please keep me updated on the results in your reply here. 

Thanks, 

JaneA

[Unic0]

Hi ! Thank you for your answer but it didn't work.

I did :

dropbox stop

dropbox status # Should report "not running"

rm -rf ~/.dropbox-dist

rm -rf /var/lib/dropbox

rm -rf ~/.dropbox*

sudo apt-get remove nautilus-dropbox

sudo apt-get remove dropbox

rm /etc/apt/source.d/dropbox

then 

If your machine is 64-bit:

cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64" | tar xzf -

Next, run the Dropbox daemon from the newly created .dropbox-dist folder.

~/.dropbox-dist/dropboxd

and I got the same display problem and this message in the terminal:

~/.dropbox-dist/dropboxd
[1:20:0719/114952.585140:ERROR:adm_helpers.cc(62)] Failed to query stereo recording.

I don't know what to do 😕

[Jane]

Hey @Unic0, 

Thanks for your cooperation! Sorry to hear that you the re-installation didn't fix this issue. 

Let's not lose heart just yet. If it's not too much trouble for you, please raise a ticket with our team and I'll be more than glad to follow-up and include the troubleshooting we've done together there, so that a specialist on our team investigates the case. Once you write in to us, please let me know a ticket ID in your reply here, so that I look for your ticket internally. 

Will be awaiting your reply here!

Warm regards, 

JaneA

[Unic0]

Hey JaneA,

Thank you very much for the time you take to help me out, here is the ticket number: #6228823

Regards,

U

[Jane]

Hey @Unic0, 

Thanks for the follow-up and the ticket ID, much appreciated!

I’ve located your open support ticket and I’ve made sure that this has been sent over to our specialized team for review. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure that you receive it again? 

Hope this is helpful to you, wishing you a great rest of the week!

Warm regards, 

JaneA

[bellb300]

This issue also affects me. I am on ubuntu 18.04.

I have re-installed a few times as well. I am unable to access the preferences center of dropbox due to this issue.