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Unable to delete symlink "Dropbox" in File Explorer Win10

Unable to delete symlink "Dropbox" in File Explorer Win10

Rich_CH
Explorer | Level 4

Hi
Well, I did all that is recommended under "How to safely delete dropbox folders from my laptop's hard drive." to remove my local Dropbox and was able to delete to content of the folder "Dropbox" including the folder itself.

However, I cannot get rid of the symlink "Dropbox" on the left panel of the File Explorer (where "Quick access" is, but not a part of it). It shows as a link, doesn't have the Dropbox icon (only the name) and when I click on it, I get the error message "location is not available".

 

Please help as this is really frustrating.

Thanks,
Richard

6 Replies 6

Re: Unable to delete symlink "Dropbox" in File Explorer Win10

Jay
Dropboxer
Hi @Rich_CH, thanks for messaging the Community!

Could you try the steps in the advanced re-installation article (without the re-installing part), namely the registry changes.

If the issue persists after this, please feel free let me know.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to delete symlink "Dropbox" in File Explorer Win10

Rich_CH
Explorer | Level 4

Hi @Jay

I did that - no difference.

 

What I did from "How to run an advanced reinstall of Dropbox"

  • Under #6: there are no "Dropbox" or "DropboxUpdate" folders in neither "Software" nor "WOW6432Node"
  • Under #8: there is a "Dropbox" folder under %LOCALAPPDATA%
  • Under #9: deleted folder
  • Under #10: there are no "Dropbox" folders under %APPDATA%, %PROGRAMFILES%, %PROGRAMFILES(x86)%

There is one difference though - don't know if it matters. It says "Note: Don’t delete the main Dropbox folder on your computer. At no point in this process should you be deleting that folder." But, that folder on my computer I was able to delete yesterday after my unliking. So it is no longer there.

Re: Unable to delete symlink "Dropbox" in File Explorer Win10

Jay
Dropboxer
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to delete symlink "Dropbox" in File Explorer Win10

Rich_CH
Explorer | Level 4

Hi @Jay 

Sure, please use my email. Do you have access to it?

Thanks,

Richard

Re: Unable to delete symlink "Dropbox" in File Explorer Win10

Jay
Dropboxer
Thanks, I've sent you an email now, please could you reply to it when you get a chance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Unable to delete symlink "Dropbox" in File Explorer Win10

Rich_CH
Explorer | Level 4

So after not so much useful support, here some findings of my own:

  • The symlink "Dropbox" in the File Explorer refers to the folder C:\Users\name\Dropbox.
  • The Dropbox uninstall leaves a folder named Dropbox, which is empty.

However, whether the folder exists or not, the symlink cannot be removed.

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    Rich_CH Explorer | Level 4
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    Jay Dropboxer
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