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Hello,
I am using Dropbox (v206.5) on my iPad (up to date with IOS 14.01) and for most word documents I am able to open them from Dropbox app and edit them in word with no problem. Periodically, when I open them, the document will open in word, but I am unable to make changes to the document (can't even type or change text). I have checked to make sure that the documents are not "read only" and I when I try to open the documents on another device (my iMac), I am able to open and modify the documents with no problem. I have also check to make sure that the documents are not open on any other device. I have also tried to uninstall and re-install both the Microsoft word app and the Dropbox app on my iPad. Any other ideas on what may be going on? thanks in advance.
Absolutely egregious that this problem persists. There should be no reason this problem has persisted so long. It’s such a basic function, this should not be that difficult.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Walter
Community Moderator @ Dropbox
dropbox.com/support
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I'm having the same problem, as of January 1, 2022
Please help! I already disconnected word and DB, uninstalled both and re-installed. Was having no problems on dec 31 2021
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thanks Walter for responding!
Yeah, nothings changed on my end in a while -- except now I suddenly can't edit Dropbox word file using Word - it's asking suddenly for a one drive subscription
I'm
Word 2.56 (21120700)
Dropbox 262.3.2
iPad 9th gen OS 15.2
was working fine all last year. Now when I open a docx file in the Dropbox app, it loads fine, as always, but when I then "open with Microsoft word," it opens the document in the iPad Word app, then asks for a 365 subscription to edit or save. I log in using my non-365 account, as I was doing all last year, and that doesn't work. Still says "to edit and save, sign in with a subscription "
any idea what's going on?
Hi @Ronins, when did you first start using Word to edit files on the app?
In general, tablets larger than 10 inches require a Microsoft 365 subscription in order to edit files.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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