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Unable to edit word or excel documents in Dropbox

Explorer | Level 4

I have been using dropbox for the past year now for work and have always been able to edit word and excel documents within my folders until now. For some reason the little pencil icon has dissappeared so I cant edit. Can anyone tell me how I can fix this. Both the Dropbox app and word/excel apps are up to date...

1 Accepted Solution

Accepted Solutions
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Re: Unable to edit word or excel documents in Dropbox

Dropboxer
Dropboxer

Hey @Jones4, I hope you're well today!

Just to make sure I understand correctly, are you trying to edit the file through an iOS device? Perhaps an iPad?

Can you just check for me to see if your OS is up to date, and which version you're currently running?

Also, which version of the Dropbox app do you have installed?

Let me know what you find and we'll go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
Highlighted

Re: Unable to edit word or excel documents in Dropbox

Dropboxer
Dropboxer

Hey @Jones4, I hope you're well today!

Just to make sure I understand correctly, are you trying to edit the file through an iOS device? Perhaps an iPad?

Can you just check for me to see if your OS is up to date, and which version you're currently running?

Also, which version of the Dropbox app do you have installed?

Let me know what you find and we'll go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Unable to edit word or excel documents in Dropbox

Explorer | Level 4

Thanks, it seems after I updated the iPad it has now been fixed 😊 thank you 

Highlighted

Re: Unable to edit word or excel documents in Dropbox

Dropboxer
Dropboxer

You're more than welcome @Jones4, I'm glad to hear that did the trick!

If you need anything else I'm just a post away.

Have a great day!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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