cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to get Smart Sync to work on Work Dropbox (plus account)

Unable to get Smart Sync to work on Work Dropbox (plus account)

jlaws
New member | Level 2

Hi there,

hoping I can find an answer to my Smart Sync problem.

I have a Plus account for an individual user that has my Work Dropbox connected to it.

Smart Sync is working great on my personal files and folders. 

BUT I can only use Selective Sync for my work files and folders.

Is there any way that I can use Smart Sync with my Work Dropbox or is this not a feature that's available with a PLus account?

Thanks in advance for any help!

Jane 

1 Accepted Solution

Accepted Solutions

Re: Unable to get Smart Sync to work on Work Dropbox (plus account)

Celeste
Dropboxer

Happy to be able to help, @jlaws!

You are correct - if you want to Smart Sync your work files without upgrading the work account to a paid plan, then disbanding the free team and migrating your content to the personal account sounds like the most suitable way forward.

Let me know if I can help with anything else moving forwards!

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

5 Replies 5

Re: Unable to get Smart Sync to work on Work Dropbox (plus account)

Celeste
Dropboxer

Hi @jlaws, thanks for reaching out!

If I understand correctly, you have your individual Plus account connected to a second account which is part of a Business team plan, is that correct? 

If this is the case, it could be that your Team Admin has opted the team out of the feature, and so you don't see Smart Sync on your end. 

Alternatively, if your work account is in a Free team plan (as opposed to a paid Business plan) then Smart Sync would not be supported by default. 

Let me know what you find, and we'll continue from here if needed!

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Unable to get Smart Sync to work on Work Dropbox (plus account)

jlaws
New member | Level 2

Hi Celeste2,

thanks for such a fast response!

It's a free team plan, sadly. But at least I know why it isn't working now though 🙂 

So, I'm guessing that my only option is to let the free team plan go and just keep all my folders in my personal account so they at least can benefit from Smart Sync?

I looked at upgrading my account but the team folder is only available on the business accounts for which you have to pay for a minimum of three users. As there's only me in my business, it's not really a suitable option.

Does that sound right or is there another option I could consider?

 

Re: Unable to get Smart Sync to work on Work Dropbox (plus account)

Celeste
Dropboxer

Happy to be able to help, @jlaws!

You are correct - if you want to Smart Sync your work files without upgrading the work account to a paid plan, then disbanding the free team and migrating your content to the personal account sounds like the most suitable way forward.

Let me know if I can help with anything else moving forwards!

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Unable to get Smart Sync to work on Work Dropbox (plus account)

jlaws
New member | Level 2

You're a star, thank you for your help today!

Have a great day 🙂

Re: Unable to get Smart Sync to work on Work Dropbox (plus account)

Celeste
Dropboxer

You're very welcome, @jlaws!

If you need anything moving forwards we're just a click away. 

Have a great rest of your week! :slight_smile:

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?