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Unable to install the Dropbox app

Unable to install the Dropbox app

Stevelaw1
New member | Level 2

Downloaded on new pc (windows 10). Stuck on setup Dropbox window.

1 Accepted Solution

Accepted Solutions

Re: Setup

Mark
Super User II
Go to https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000 and download a 15.4.x version. That should help.

 


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View solution in original post

10 Replies 10

Re: Setup

Mark
Super User II
Why?
We need to know what is happening. Remember we cannot see

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Setup

Stevelaw1
New member | Level 2

Just downloaded. Click on icon. Get a blank box in the middle of screen with 'Set Up Dropbox".

Nothing from there?

Re: Setup

Mark
Super User II
Go to https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000 and download a 15.4.x version. That should help.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Setup

hjammal
Explorer | Level 3

thanks a lot

this worked for me.

Re: Setup

jtb
Helpful | Level 5
@Stevelaw1 wrote:
Just downloaded. Click on icon. Get a blank box in the middle of screen with 'Set Up Dropbox".
Nothing from there?

After a reinstall of windows I see the same thing. Multiple uninstalls and reinstalls of dropbox, and removing my ~/Dropbox folder didn't help. At this thread's suggestion I downloaded 15.4.22 which does show the login screen. But when I try to log in I see "You're using an old version of Dropbox. Please download the latest version"
 
Any newer workaround or idea what is causing this issue?

Re: Setup

jay_g
Explorer | Level 4

That didn't work for me on Windows 10. Stable Builds 16.4.29 through 19.4.13 have the same problem. Stable Builds 15.4.22 and earlier don't have that problem, but after I log in (with single sign-on) It says "You're using an old version of Dropbox. Please download the latest version at www.dropbox.com/downloading."

Re: Setup

jtb
Helpful | Level 5

@jay_g: I was able to login by typing my credentials into the grey screen!

<tab> username <tab> password <enter> 2FA code <enter> 

Re: Setup

BigThompson
Explorer | Level 3

@jtb wrote:

@jay_g: I was able to login by typing my credentials into the grey screen!

<tab> username <tab> password <enter> 2FA code <enter> 

Worked for me, too *this time* - have tried several times today, but not seeing anything I probably messed up somehow each time. Or more like, the planets momentarily aligned. Thank you jtb.

Re: Setup

jay_g
Explorer | Level 4

Thanks @jtb, but that didn't work for me either. I just contacted Dropbox support and will update this thread accordingly.

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Top contributors to this post

  • User avatar
    jay_g Explorer | Level 4
  • User avatar
    BigThompson Explorer | Level 3
  • User avatar
    jtb Helpful | Level 5
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