Unable to install the Dropbox app

[Stevelaw1]

Downloaded on new pc (windows 10). Stuck on setup Dropbox window.

[Mark]

Why?
We need to know what is happening. Remember we cannot see

[Stevelaw1]

Just downloaded. Click on icon. Get a blank box in the middle of screen with 'Set Up Dropbox".

Nothing from there?

[Mark · Accepted solution]

Go to https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000 and download a 15.4.x version. That should help.

[hjammal]

thanks a lot

this worked for me.

[jtb]

@Stevelaw1 wrote:
Just downloaded. Click on icon. Get a blank box in the middle of screen with 'Set Up Dropbox".
Nothing from there?

After a reinstall of windows I see the same thing. Multiple uninstalls and reinstalls of dropbox, and removing my ~/Dropbox folder didn't help. At this thread's suggestion I downloaded 15.4.22 which does show the login screen. But when I try to log in I see "You're using an old version of Dropbox. Please download the latest version"
 
Any newer workaround or idea what is causing this issue?

[jay_g]

That didn't work for me on Windows 10. Stable Builds 16.4.29 through 19.4.13 have the same problem. Stable Builds 15.4.22 and earlier don't have that problem, but after I log in (with single sign-on) It says "You're using an old version of Dropbox. Please download the latest version at www.dropbox.com/downloading."

[jtb]

@jay_g: I was able to login by typing my credentials into the grey screen!

<tab> username <tab> password <enter> 2FA code <enter> 

[BigThompson]

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@jtb wrote:

@jay_g: I was able to login by typing my credentials into the grey screen!

<tab> username <tab> password <enter> 2FA code <enter> 

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Worked for me, too *this time* - have tried several times today, but not seeing anything I probably messed up somehow each time. Or more like, the planets momentarily aligned. Thank you jtb.

[jay_g]

Thanks @jtb, but that didn't work for me either. I just contacted Dropbox support and will update this thread accordingly.