Unable to link Dropbox account to desktop app; app doesn't open anymore

[leon_berlin]

Hi! I used to have a personal and a business account connected to my desktop app. Accidentally I removed my personal account from my Mac instead of the business one. After successfully removing the business account, I can't add my personal account anymore. I have removed en re-installed the app several times, but after installation I can't open it. Nothing is wrong with the Firewall setting and probably also not with the Proxy settings. What to do? Thanks, Leon

[Walter]

Hey there @leon_berlin - sorry to hear about this.

Is it giving you any errors by any chance or is it just unresponsive? If the former, could you send me a screenshot so that I can have a better view of the matter? If the latter one, can you restart your computer and let me know if this persists?

Could you also double check and confirm that there's no anitvirus, firewall or VPN/proxy setting that could be preventing our desktop app from connecting to the internet properly? 

Thanks in advance Leon!

[leon_berlin]

Hey Walter,

Thanks for replying swiftly. The app is just unresponisve. I've tried to re-install the app and reboot my laptop several times, but nothing helps. I could try the Proxy settings, but what should I fill out? Noop speaking here :). 

Leon

[Walter · Accepted solution]

Sorry to hear this persists Leon. In this case, I'd suggest that you tried a clean, advanced re-install as outlined in the following Help Center article: 

https://www.dropbox.com/help/desktop-web/advanced-reinstall

Keep me posted!

[leon_berlin]

Hi Walter,

It worked!! Many thanks. I missed the app big time :).

One remark: in the steps described here it might be useful to write that you won't see the password as you type and that you have to end terminal after inserting the codes. Wasn't very clear to me but found it out on another forum.

Once again, thanks for the support!

Léon

[Walter]

Glad I could help and thanks for letting me know Léon - I appreciate your feedback about our Help Center as well.

In regards to amending this specific article, I have already passed your comments on to the relevant team in my internal feedback report -thanks for flagging this with us. 

Should you ever come up with a Dropbox question or an issue arises, feel free to let us know; we're merely a post away 

Have a lovely day!