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Unable to link new computer to Dropbox and complete installation

Unable to link new computer to Dropbox and complete installation

Mullentim1
New member | Level 2

I have followed the instructions to download Dropbox onto a new laptop from the website ("get the desktop app") but all that is downloading are two documents. one entitled "Gettintg started with Dropbox Paper" Internet Shortcut, and one entitled "Getting started with Dropbox" a PDF File.  This latter file merely takes me back to the link to download the App which is where I started.  I still have Dropbox via the website and on my tablet and smartphone, but would find it useful to have the desktop App on my new laptop.

2 Accepted Solutions

Accepted Solutions

Re: Unable to link new computer to Dropbox and complete installation

Rich
Super User II

On your computer, click the Dropbox icon in your system tray (Windows) or menu bar (Mac). When the menu appears, click the globe icon at the top-right.

 

4c269aa0323abb80da87ec9dd2f151ed.png

 

The Dropbox website will open and automatically sign you in using the account linked to your computer. When the page opens, click Files on the left side of the page. Do you see your files, or just the two "Getting started..." files?

View solution in original post

Re: Unable to link new computer to Dropbox and complete installation

Jay
Dropboxer
Hey there, it does sound like you’ve created a brand new account instead of linking to an existing account.
 
 
Hope this helps!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

9 Replies 9

Re: Unable to link new computer to Dropbox and complete installation

Rich
Super User II
You've installed the application, signed in, and only see those two files in the Dropbox folder? If so, it sounds like you've created a new account instead of signing into an existing account.

Each Dropbox account is linked to a unique email address. Make sure you've signed in to Dropbox using the same email address that you used to sign-in on your tablet and the website.

Re: Unable to link new computer to Dropbox and complete installation

Mullentim1
New member | Level 2
Thanks Rich, but having checked the account on the website and my tablet/smartphone Apps they're all the same account details, even down to the same avatar.

Re: Unable to link new computer to Dropbox and complete installation

Rich
Super User II

On your computer, click the Dropbox icon in your system tray (Windows) or menu bar (Mac). When the menu appears, click the globe icon at the top-right.

 

4c269aa0323abb80da87ec9dd2f151ed.png

 

The Dropbox website will open and automatically sign you in using the account linked to your computer. When the page opens, click Files on the left side of the page. Do you see your files, or just the two "Getting started..." files?

View solution in original post

Re: Unable to link new computer to Dropbox and complete installation

Jay
Dropboxer
Hey there, it does sound like you’ve created a brand new account instead of linking to an existing account.
 
 
Hope this helps!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Unable to link new computer to Dropbox and complete installation

Mullentim1
New member | Level 2
Thanks, won’t have access to my laptop until this evening, but will attempt your suggestions then and post back.

Re: Unable to link new computer to Dropbox and complete installation

Jay
Dropboxer
No worries, keep us posted with any updates!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Unable to link new computer to Dropbox and complete installation

Mullentim11
Explorer | Level 4
Success! Thanks very much indeed, I'm extremely grateful.

Re: Unable to link new computer to Dropbox and complete installation

Jay
Dropboxer
Glad to hear that! Looks like you’re posting from a different profile, so I’m assuming that this is the correct account with all your files?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Unable to link new computer to Dropbox and complete installation

Mullentim11
Explorer | Level 4
It is; still somewhat confusing as the website was telling me I was logged in at this address all along, but we got there in the end.
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Top contributors to this post

  • User avatar
    Mullentim11 Explorer | Level 4
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    Jay Dropboxer
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    Mullentim1 New member | Level 2
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