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Unable to open Dropbox Text File

Unable to open Dropbox Text File

Dea_Sambina
New member | Level 2
I created a text file on the Dropbox app on my Android device. After saving it I can no longer edit the file and it pops up with a message saying "please download an app that can open this file." So, I downloaded Dropbox Paper app, Adobe Acrobat Reader, and Word. Nether work. None let me open the file. It's like why would you let someone create a text file on the app and then not provide the tools necessary to open it and edit it?! What app can I download that will let me open the file.
1 Reply 1

Re: Unable to open Dropbox Text File

Walter
Dropboxer

Hey there @Dea_Sambina  - sorry to hear about this.

Could you provide me with a screenshot of the exact error you get so that I can investigate further? 

While we're at it, could you let me know as what kind of file (type/extension) you created this specific file? Does it preview normally on our website at https://www.dropbox.com?

Any additional information you can include in your next reply will be much appreciated!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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