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Unable to open Dropbox files in shared folders

cmm252 New member | Level 2
New member | Level 2

I created a shared file of documents. I can open and see all documents, but others seem to be unable to open the files unless they have Microsoft Outlook or are using a Mac. It seems to be an issue with word files, but also possibly PDFs. Is there some way of saving files to the folders that I should know about so that this doesn't happen. It sort of defeats the whole purpose of Dropbox if I can't share files with others. 

1 Accepted Solution

Accepted Solutions

Re: Unable to open Dropbox files in shared folders

Dropboxer
Dropboxer
Hi there, there’s several reasons why files might not open.
 
Firstly, what types of files are these, docx, xlsx, eml? Are you/they opening the files on the Dropbox site, or opening it from the Finder/Explorer window? What error do they get specifically? Is this only happening for Mac users, or also Windows users?
 
Any further information you can provide would be great!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

1 Reply 1

Re: Unable to open Dropbox files in shared folders

Dropboxer
Dropboxer
Hi there, there’s several reasons why files might not open.
 
Firstly, what types of files are these, docx, xlsx, eml? Are you/they opening the files on the Dropbox site, or opening it from the Finder/Explorer window? What error do they get specifically? Is this only happening for Mac users, or also Windows users?
 
Any further information you can provide would be great!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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