Unable to open files with Office Online

[MarcusC]

When clicking e.g. "Open with Microsoft Online Excel" on a file from the Dropbox website, a loading page shows and then it just ends up becoming a blank page. It used to work, but it seems there's a security policy in the headers on the page preventing communication with Microsoft login services, as the JavaScript console shows the following error:

Refused to send form data to 'https://login.live.com/' because it violates the following Content Security Policy directive: "form-action 'self' https://docs.google.com/document/fsip/ https://docs.google.com/spreadsheets/fsip/ https://docs.google.com/presentation/fsip/ https://docs.sandbox.google.com/document/fsip/ https://docs.sandbox.google.com/spreadsheets/fsip/ https://docs.sandbox.google.com/presentation/fsip/ https://excel.purple.officeapps.live-int.com https://onenote.purple.officeapps.live-int.com https://powerpoint.purple.officeapps.live-int.com https://visio.purple.officeapps.live-int.com https://word-view.purple.officeapps.live-int.com https://word-edit.purple.officeapps.live-int.com https://officeapps-df.live.com https://excel.officeapps-df.live.com https://onenote.officeapps-df.live.com https://powerpoint.officeapps-df.live.com https://word-view.officeapps-df.live.com https://word-edit.officeapps-df.live.com https://officeapps.live.com https://excel.officeapps.live.com https://onenote.officeapps.live.com https://powerpoint.officeapps.live.com https://word-view.officeapps.live.com https://word-edit.officeapps.live.com https://paper.dropbox.com/cloud-docs/edit https://www.dropbox.com/ https://dl-web.dropbox.com/ https://photos.dropbox.com/ https://paper.dropbox.com/ https://showcase.dropbox.com/ https://www.hellofax.com/ https://app.hellofax.com/ https://www.hellosign.com/ https://app.hellosign.com/ https://help.dropbox.com/ https://navi.dropbox.jp/ https://selfguidedlearning.dropboxbusiness.com/ https://instructorledlearning.dropboxbusiness.com/ https://sales.dropboxbusiness.com/ https://accounts.google.com/ https://api.login.yahoo.com/ https://login.yahoo.com/ https://pal-test.adyen.com https://2e83413d8036243b-Dropbox-pal-live.adyenpayments.com/".

Is there some configuration we need to do on our end to get this working again?

[nzz8]

Hi all, I'm facing the same issues here. Did anyone manage to solve this? Clearing cache doesn't help in my case.

[Walter]

Hi @nzz8; thanks for joining our discussion here and welcome to our Community!

I'm sorry to heat that clearing your browser's cache didn't improve matters for you. Could you try an incognito window or another browser and let me know the results? 

If you still bump into an issue, please send me a screenshot so I can have a visual too. 

Thanks a bunch!

[nzz8]

Hi @Walter ,

After switching browser, it now works for me. But it's so frustrating not knowing what went wrong in chrome. So now I open mozilla everytime i want to do online editing - the fastest solution to my issue.

[OBCS80]

Same issue here, totally broken in Chrome 81.0.4044.138 on Win10. Works fine in Firefox. 

[jochem]

hi, I have a similar problem.

Could you assist me with this issue?
When storing email messages (outlook item: msg format) in dropbox and then re-opening it, content in email becomes unreadable (full of non latin characters). I already verified the parameters in outlook and these are fine.  Sometimes messages are readable but only half of it.

It randomly happens but very annoying because we “lose” the content of the email as the data becomes unreadable.

Could anyone share with me a solution?

I am using Dropbox Business and Microsoft Office 2016 64 bits version.

Thanks in advance!

Jochem

Device: DESKTOP

Error String: 格浴ｽ惓㩳㵶ｮa悵ｪrｵｵ崘ｪ筒ｬﾞ趾﨟､ｬ崇ｪ莇ｯ屁I平惓㩳㵯ｮa悵ｪrｵｵ崘ｪ筒ｬﾞ趾﨟､ｬ崇ｪ莇掫ｻﾞﾞæ㩥ｾｰ鮑ﾉ｢平惓㩳㵷ｮa悵ｪrｵｵ崘ｪ筒ｬﾞ趾﨟､ｬ崇ｪ莇掫ｻﾞﾞæ㩥擧胴平惓㩳㵭籾ｬœ㩰⼯鍔鉢曾⹳露ｮ箒ｾｰ⹴攪⽭ｾｰ鮑ﾉ｢㈯〰⼴㈱蓿嵬≬ｳ^姜ｪ栫莅寵ｿ⼺ﾃﾐｲRｱ⸳・⽧ﾌﾞ・䍅夜ﾔ｡㑬∰ാ㰊鉢陶ാ㰊醗礎戻ｬœ⵰洽楼㵶䌢忰ﾕ譿料ﾔ榁｡ﾝﾄﾓ忰ﾕ譿浴蒄譿椁・｡㭬ﾄﾓｿｮｫ@ｬ尚l⵳ｪ馴ｹ≩ാ㰊醗礎ﾇ崢㵥䜢悒ｰｬ苦攪ｬ梨｣㵴䴢ﾞ趾﨟､ｬ粋L・⁤㔱⠠鮑ｬ蔓ｰ働屮働ｮŠ⥭㸢਍ℼⴭ聯⁦乢擘㹝ｪtｵ鏡ｴ㩜‪湛ﾇﾅｰV撈㩲ﾇ｣⡬党譜ｮ┏籾ﾔ䱍㬩ൽ拔㩜‪湛ﾇﾅｰV撈㩲ﾇ｣⡬党譜ｮ┏籾ﾔ䱍㬩ൽｱg㩜‪湛ﾇﾅｰV撈㩲ﾇ｣⡬党譜ｮ┏籾ﾔ䱍㬩ൽ⸊有楹⁥湛ﾇﾅｰV撈㩲ﾇ｣⡬党譜ｮ┏籾ﾔ䱍㬩ൽ㰊ｪlｵ鏡ｴ㰾衿悒錬採ⴭ㰾ｬ嶢ﾚ㹥ℼⴭ਍⨯䘠湯ｩ夜ｸ顫朗忰⁳⼪਍敏忰⵴糎ﾉ｢਍ｸ挫ﾊｬ臨ﾑ崢肓㩹ﾐｧｰ_ｬ鉦æ㭡਍杪悄箒ⵥ㨱′､｡㘠㐠｢蠅蠅蠅蠅å㐠ｽD਍敏忰⵴糎ﾉ｢਍ｸ挫ﾊｬ臨ﾑ崢肓㩹䌢崢ﾀﾎ噌䴠ｬ‹≨഻ऊﾎｿｳｱ抜ㄭ㈺㐠㔠㌠㔠㐠㘠㌠｢å㐠ｽD਍敏忰⵴糎ﾉ｢਍ｸ挫ﾊｬ臨ﾑ崢肓㩹箭路ﾀﾎ㭩਍杪悄箒ⵥ㨱′㔱㔠｢蠅蠅å㐠㌠｢å㐠ｽD਍敏忰⵴糎ﾉ｢਍ｸ挫ﾊｬ臨ﾑ崢肓㩹ｰｽ胴悄㭡਍杪悄箒ⵥ㨱′､｡㘠㐠㌠㔠㐠㐠｢å㐠ｽD਍敏忰⵴糎ﾉ｢਍ｸ挫ﾊｬ臨ﾑ崢肓㩹践撩曾഻ऊﾎｿｳｱ抜ㄭ㈺ｨà‱‶‴｡螽F‴‴｡ä㬴ൽ䀊ﾁﾊｬ臨ﾑｼñ൥ऊ封忰⵴糎露ｵ…∺函撥⁥賃廊ｹå㬢਍杪悄箒ⵥ㨱″､｡㔠㐠｢å〠〠〠〠㌠ｽD਍⨯ｽｳｵ鏡ｴ䐠譜悸ｬ統擡ž⨠യ枌䴮擘插嶇ﾎﾛ路䴮擘插嶇ﾎﾛ錬⹶箍）・曾൬ऊ嶮ﾄｵ魯㩮町㭭਍尓ﾄｵ魯⵮蓐ｬ應ｴ⸺〰㄰瑰഻ऊﾁﾊｬ略kｷ€㩥､｡〮瑰഻ऊﾁﾊｬ臨ﾑ崢肓㩹䌢ﾎﾛﾀｩ廊Ⱒ疎ｪ棯kｰ賦ｽD਍㩡路嗄楡悄䴮擘ﾆ桄ｼｳ悸൫ऊ嶮擘ｪkｵ鏡ｴ桙廊・ｬ“㩹㤹഻ऊ攪擒㩲ｩB㘵䌳㬱਍ﾁ‰⵴畑攪疏朗忰鈹撞ｰ路髪ｽD਍楡悄䔮曾肓ｬ・ﾚ､ﾕസऊ嶮擘ｪkｵ鏡ｴｬf榁㩥ﾊｫ@忰ﾎﾛ潮莇擇抜഻ऊﾁﾊｬ臨ﾑ崢肓㩹・鞳莇≡筮悄⵳抜廊㭦਍ｰｴ姙・ﾌｧ撕險ｳ‰㭴਍昉湯⵴ｷｿｬ津・\㭬਍昉湯⵴ｬ嶢ﾚ㩥ｳｱ嶇ﾎﾛｽD਍䴮擘ﾌﾒ䑰譜ｮ┏–਍ｸ採｡ⵯｬ嶢ﾚⵥｵ玉拍ｾﾄ・⵴忰ｵ…഻ऊﾁﾊｬ略kｷ€㩥〱〮瑰഻ऊﾁﾊｬ臨ﾑ崢肓㩹䌢ﾎﾛﾀｩ廊Ⱒ疎ｪ棯kｰ賦ｽD਍椏ﾌõ⁥攝胴函ｬ狛擘ﾞ਍ｸ腰M塙㘺㈱〮瑰㜠㈹〮瑰഻ऊ曾・悸㜺⸲瀰ｩù㈷〮瑰㜠⸲瀰ｩù㈷〮ｹ蠖D਍錬⹶攝胴函ｬ狛擘ﾞ਍ｸ歳ｿ八ｳ｡・ﾂｱ栂朗忰㬱ൽⴊ㸭⼼ｬ嶢ﾚ㹥ℼⴭ聯⁦ｬ‘⁥ﾌ｡昏㰾ｽ㹬਍掣ｪrｿｮﾊ畑糎娟ｫB拍ｬ栫苴ｭｬ燈楡ﾄｦ曾㵸ｨâ㈰｡ﾃ⼠ാ㰊ｳf姜㰾衿悒錬採ⴭ㰾ⴡ玖賦鳳ﾕ蕙｣擘㤠㹝杦姜ാ㰊㩯有楹侫ｵ}ｮ娼ù㩶ｳ‰㵴楳錬≴ാ㰊㩯ﾄｦ曾⁰㩶ｳ‰㵴楳錬≴ﾞ‹㵡ｨ笊㸯਍⼼㩯有楹侫ｵ}ｮ㹴⼼ｽ㹬ℼﾁｲ撞賦ⵝ㸭਍⼼鉢陶ാ㰊蓐ｵ€壯悄㵧䔢ⵎ䉇葺H嗄∽ｩB㘵䌳∱路嗄∽㤣㐵㝆∲ാ㰊錬⁶佞ｪ“㵳・・ﾂｱ栂朗忰∱ാ㰊⁰佞ｪ“㵳䴢擘插嶇ﾎﾛ㸢ｪtﾎｿ措本∽ｾﾃ・≓ｪeｵ鏡ｴ∽ﾁﾊｬ略kｷ€㩥〱〮瑰昻湯⵴糎露ｵ…☺ｮ速佩ﾇ鞳莇｢ｽｮ速˜ⰻ疎ｪ棯kｰ賦㸢霊䨠辻鉢൭㰊牢ാ㰊牢ാｵｮ嗄ｵQｮ蒋ｳ・ｵQｮ⁲崘蓮ⱬ柆ｾｴｪ“⁥鮑撞羌ｬ愍ｫ⁤桴⁥ｮ速豫享潦⁲桴⁥疎顫朗抜ｫ@羌⁳ﾇﾃｮ測臨û⹤਍掣檮㰾蓿檮㰾ｪlﾎｿ㹮⼼㹰਍桴ﾄﾓ措ｫA∽箍）・曾≬㰾楡悄壯悄㵧䔢ⵎｵ･噴嶢ﾚ㵥豹忰⵴弄塙､ｪ⸰桿㭴ﾁﾊｬ臨ﾑ崢肓㩹ｽｹ擂㭴践撩曾ｽｹ擂㭴筮悄⵳抜廊≦㰾㩯㹰忖ｪ”㭰⼼㩯㹰⼼楡悄㰾桷ാ㰊⁰佞ｪ“㵳䴢擘插嶇ﾎﾛ㸢ｪtﾎｿｬ嶢ﾚ㵥豹忰⵴弄塙､ｪ⸰桿㭴ﾁﾊｬ臨ﾑ崢肓㩹ｽｹ擂㭴践撩曾ｽｹ擂㭴筮悄⵳抜廊≦䤾⁦舉⁵髪働羌ｵ・ｧ⁧侫抜柆ｾｴｪ“⁥敬ｩｮﾇｷｳｱ⹷਍掣檮㰾蓿檮㰾ｪlﾎｿ㹮⼼㹰਍桴ﾄﾓ措ｫA∽箍）・曾≬㰾㹢ｪtﾎｿｬ嶢ﾚ㵥豹忰⵴弄塙､ｪ⸰桿㭴ﾁﾊｬ臨ﾑ崢肓㩹ｽｹ擂㭴践撩曾ｽｹ擂㭴筮悄⵳抜廊㭦攪擒㩲曽ｵ㸢掣檮☾ｰ迸ｾ㰻蓿檮㰾ｪlﾎｿ㹮⼼㹢⼼㹰਍桴ﾄﾓ措ｫA∽箍）・曾≬㰾楡悄ｪeｵ鏡ｴ∽ﾁﾊｬ略kｷ€㩥〱〮瑰昻湯⵴糎露ｵ…☺ｮ速佩ﾇ鞳莇｢ｽｮ速˜ⰻ疎ｪ棯kｰ賦超姙・ﾃ・V≹䬾悸㱤㹢਍⼼㹢ﾇﾃｻﾛ胴㱳㹢掣檮㰾蓿檮㰾托㰾ｪlﾎｿ㹮⼼㹰਍桴ﾄﾓ措ｫA∽箍）・曾≬㰾㹢ｪtﾎｿｬ嶢ﾚ㵥豹忰⵴弄塙､ｪ⸲桿㭴ﾁﾊｬ臨ﾑ崢肓㩹ｽｹ擂㭴函撥⁥賃廊ｹ蠖ｹ擂㭴超姙・⌺〰あう㸢箭ﾉ・ｬｳ^㱸㩯㹰⼼㩯㹰⼼楡悄㰾托㰾桷ാ㰊⁰佞ｪ“㵳䴢擘插嶇ﾎﾛ㸢茸㰾楡悄ｪeｵ鏡ｴ∽ﾁﾊｬ略kｷ€㩥〱〮瑰昻湯⵴糎露ｵ…☺ｮ速佩ﾇ鞳莇｢ｽｮ速˜ⰻ疎ｪ棯kｰ賦超姙・ﾃ・V≹㰾㩯㹰忖ｪ”㭰⼼㩯㹰⼼楡悄㰾托㰾桷ാ㰊⁰佞ｪ“㵳䴢擘插嶇ﾎﾛ㸢茸㰾楡悄ｪeｵ鏡ｴ∽ﾁﾊｬ略kｷ€㩥〱〮瑰昻湯⵴糎露ｵ…☺ｮ速佩ﾇ鞳莇｢ｽｮ速˜ⰻ疎ｪ棯kｰ賦超姙・ﾃ・V≹䈾撈䰠鱈・ｬ苦ｬ⁳歴露ﾕû㱤ｪlﾎｿ㹮⼼㹢ｪtﾎｿｬ嶢ﾚ㵥豹忰⵴弄塙､ｪ⸰桿㭴ﾁﾊｬ臨ﾑ崢肓㩹ｽｹ擂㭴践撩曾ｽｹ擂㭴筮悄⵳抜廊㭦攪擒㩲ｩB㈰㘰∰㰾㩯㹰⼼㩯㹰⼼楡悄㰾桷ാ㰊⁰佞ｪ“㵳䴢擘插嶇ﾎﾛ㸢ｪtﾎｿｬ嶢ﾚ㵥豹忰⵴弄塙､ｪ⸰桿㭴ﾁﾊｬ臨ﾑ崢肓㩹ｽｹ擂㭴践撩曾ｽｹ擂㭴筮悄⵳抜廊㭦攪擒㩲曽ｵ㸢恬ｬ鐙à陬措⁳揄悸ⱴ䐠ｰV悒擇ｬš䰠悄ⱥ䈠蕘陶鉢ｬ‹ⱨ䄠ｬ迄LｾﾝｿｮⱭ䌠鉢有ﾎïⱥ・､ｱ‴䐵㱔ｪlﾎｿ㹮ｪtﾎｿｬ嶢ﾚ㵥豹忰⵴弄塙､ｪ⸰桿㭴ﾁﾊｬ臨ﾑ崢肓㩹ｽｹ擂㭴践撩曾ｽｹ擂㭴筮悄⵳抜廊㭦攪擒㩲ｩB㈰㘰∰㰾㩯㹰⼼㩯㹰⼼楡悄㰾桷ാ㰊⁰佞ｪ“㵳䴢擘插嶇ﾎﾛ㸢茸㰾楡悄ｪeｵ鏡ｴ∽ﾁﾊｬ略kｷ€㩥〱〮瑰昻湯⵴糎露ｵ…☺ｮ速佩ﾇ鞳莇｢ｽｮ速˜ⰻ疎ｪ棯kｰ賦超姙・ﾃ・V≹䐾ﾎ・ﾌｩｯഺ㰊ｪlﾎｿ㹮⼼㹢ｪtﾎｿ措本∽ｾﾃ・≓ｪeｵ鏡ｴ∽ﾁﾊｬ略kｷ€㩥〱〮瑰昻湯⵴糎露ｵ…☺ｮ速佩ﾇ鞳莇｢ｽｮ速˜ⰻ疎ｪ棯kｰ賦超姙・ﾃ・V≹〾㘱‱㐵㠹㌱㰹ｪlﾎｿ㹮ｪtﾎｿ措本∽ｾﾃ・≓ｪeｵ鏡ｴ∽ﾁﾊｬ略kｷ€㩥⸹桿㭴ﾁﾊｬ臨ﾑ崢肓㩹ｽｹ擂㭴ﾐｧｰ_ｬ鉦譴ｽｮ速˜ⰻ疎ｪ棯kｰ賦超姙・⌺､ｧ､ｧ､ｧ㸢忖ｪ”㭰਍⼼楡悄㰾㹢ｪtﾎｿｬ嶢ﾚ㵥豹忰t-size:10.0pt;font-family:""Tahoma"",sans-serif;color:navy

[Walter]

Hi @jochem; thanks for joining our Community!

The error seems to be coming from your computer's OS and/or your Office app; could you send me a screenshot to verify if that's the case?

While at it, have you installed (and tried) the Dropbox for Outlook plugin?