Unable to sign in Dropbox, fresh install, macOS Catalina, no firewall, no proxy

[koogorah]

Greeting, 

I installed Dropbox on a new mac, but I'm unable to see the sign-in screen. I tried a few things I saw on forums, but these didn't work.

1. Change time, Change time zone, gave Dropbox full disk permission and control permission. 

[Walter]

Hi @koogorah; thanks for posting on our Community and happy Monday!

I'm sorry to hear you're having issues with signing into your account via the desktop app on your computer and thanks for sharing all the troubleshooting you have done so far.

As you've excluded most of the other factors here, could you let me know if you happen to be on the free, Basic plan which comes with a device limit of 3? 

If you're indeed on the Basic plan and trying to connect more than 3 devices to your account, you'll need to reduce the total number of devices on your account to below 3 before you can proceed with the installation on your new Mac.

If that's not the case, you can try a clean, advanced re-install as this might do the trick for you.

In any case, please keep me posted.

[koogorah]

Hi @Walter , 

Thanks for your reply. 

At the moment I cannot even reach the sign-in screen, therefore it cannot have anything to do the plan size and number of devices. 

I tried a clean install, however, the codes would fail as Dropbox hasn't been able to create a folder in my user directory yet. I tried all other code lines as requested and did a fresh install. 

The issue still persists. 

Kind regards, 

Kunal 

[koogorah]

Hi @Walter , 

Thanks for your reply. https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Unable-to-sign-in-Dropbox-fresh-instal...

At the moment I cannot even reach the sign-in screen, therefore it cannot have anything to do the plan size and number of devices. 

I tried a clean install, however, the codes would fail as Dropbox hasn't been able to create a folder in my user directory yet. I tried all other code lines as requested and did a fresh install. 

The issue still persists. 

Kind regards, 

Kunal 

[Walter]

In that case, you could take a look at your account's Security tab on the website and un-link any devices that might be putting you over your account's limit, Kunal. 

Let me know how it goes. 

[koogorah]

Hi @Walter, 

I removed all the devices and left only 2. 

I still get the error message when I open Dropbox, I don't get the sign-in screen at all. 

Any other suggestions? 

Kind regards, 

Kunal

[Walter]

Thanks for keeping me in the loop @koogorah. 

Could it be that there's an antivirus,a firewall or even a VPN/proxy setting that could be preventing our desktop application from connecting to the internet? 

Let me know what you find, Kunal.