cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to sign into desktop app on Ubuntu

Unable to sign into desktop app on Ubuntu

richardjconrad
New member | Level 2
On Ubuntu 16.04, I installed dropbox using the .deb downloaded from the website. It went on to install the daemon and started. The problem is that I can't sign in. Instead of giving me the login screen, it simply opens a blank window of my browser. Any ideas why I might be seeing this? Could I be missing dependencies or have file permissions wrong? Is there an alternate way to connect the desktop app to my account? Thanks!
1 Accepted Solution

Accepted Solutions

Re: Unable to sign into desktop app on Ubuntu

richardjconrad
New member | Level 2

Ok, I got it solved. Here's the answer for posterity.

 

I think something left over from a previous install was messing up the communication between dropbox and chrome. I changed my default browser to firefox, removed and reinstalled dropbox, and this time it worked just fine.

View solution in original post

11 Replies 11

Re: Unable to sign into desktop app on Ubuntu

Jane
Dropboxer

Hey richardjconrad

 
Happy to work on that with you! 
 
Seems like an antivirus, firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall and that the domains listed here are allowed or whitelisted?
 
Also, if you are connecting through a proxy, please try selecting "No proxy". 
 
If all the above criteria are met, please let me know here, I’d be glad to follow-up!
 
Kind regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Unable to sign into desktop app on Ubuntu

richardjconrad
New member | Level 2

No problem with the firewall, turns out it's not enabled by default in ubuntu. And I don't have any proxies set up. Seems to me like the problem has to do with Dropbox's ability to communicate with the browser - it can open one but it doesn't go to the right page.

Re: Unable to sign into desktop app on Ubuntu

richardjconrad
New member | Level 2

Ok, I got it solved. Here's the answer for posterity.

 

I think something left over from a previous install was messing up the communication between dropbox and chrome. I changed my default browser to firefox, removed and reinstalled dropbox, and this time it worked just fine.

Re: Unable to sign into desktop app on Ubuntu

ginobean
Helpful | Level 5

I also just ran into this issue. When I tried to sign in to dropbox, it would simply open an empty chrome window. 

 

Finally, I set the default browser to Firefox and the Dropbox sign in worked correctly, bringing up a firefox sign in window. 

 

Can you fix the Ubuntu (Debian) version of Dropbox so that it works correct when Chrome is the default browser?

 

Re: Unable to sign into desktop app on Ubuntu

Jane
Dropboxer

Hey @ginobean

 

We can definitely send that over to our team specialists as a feature request, thanks for getting in touch here with this feedback!

 

Other than that, if it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
  
Wishing you a great weekend ahead, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Unable to sign into desktop app on Ubuntu

chudak12
Explorer | Level 4

Defentely a bug in Dropbox setup.  If it needs to use FF then it needs to work nicely if Chrome is default browser.

 

Thx

Re: Unable to sign into desktop app on Ubuntu

eorojas
New member | Level 2

Does not seem like a fix.

Re: Unable to sign into desktop app on Ubuntu

rajhanschinmay
Collaborator | Level 8

I tried using Firefox as default browser. It is not working. 

Re: Unable to sign into desktop app on Ubuntu

Mishmash
New member | Level 2
This solution worked for me thanks!
Ubuntu 16.04 LTS, dropbox 2015.10.28 amd64 and Chrome as default browser.
Who's talking

Top contributors to this post

  • User avatar
    tgr New member | Level 2
  • User avatar
    Vicon Helpful | Level 6
  • User avatar
    Mishmash New member | Level 2
  • User avatar
    rajhanschinmay Collaborator | Level 8
  • User avatar
    eorojas New member | Level 2
What do Dropbox user levels mean?
Need more support?