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Unauthenticated email from dropbox.com is not accepted due to domain's 550-5.7.1 DMARC policy.

Unauthenticated email from dropbox.com is not accepted due to domain's 550-5.7.1 DMARC policy.

BGE
Explorer | Level 3

I cannot get Dropbox to fix thier DMARC policy. All E-mail from Dropbox are rejected.

1 Accepted Solution

Accepted Solutions

Re: Unauthenticated email from dropbox.com is not accepted due to domain's 550-5.7.1 DMARC policy.

Walter
Dropboxer

Thanks for the clarification @BGE and pointing this out @Rich

 

I did a little research on my end and I can see an expert of our team has replied to your last email. Please refer to your email and get back to them with additional info, if needed.

 

I trust you understand the delicacy of such matter and as this is actually in regards to our already established policies, the best way to continue with your request here is via email. 

 

I am also passing your comments to the appropriate department for consideration - thank you for your valuable feedback. 

 

If there's anything else I can help with in the meantime, do let me know.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Re: Unauthenticated email from dropbox.com is not accepted due to domain's 550-5.7.1 DMARC policy.

Walter
Dropboxer

Hey there @BGE - sorry to hear you're having issues with this.

 

Can you please let me know if no-reply@dropbox.com has been added to your address book? Do that when you get the chance and let me know the results. 

 

For a list of all of our official domains take a look at this article

 

Let me know how this goes please. Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Unauthenticated email from dropbox.com is not accepted due to domain's 550-5.7.1 DMARC policy.

Rich
Super User II

@Walter

 

This isn't something that can be resolved by adding the Dropbox email to an address book. That's a client solution, and what @BGE is referring to is at the server level. See the link below for more information.

 

 

This is something for the system admins, and not the forums.

Re: Unauthenticated email from dropbox.com is not accepted due to domain's 550-5.7.1 DMARC policy.

BGE
Explorer | Level 3

Thanks Rich, you are exactly correct. As an E-mail Admin I only have a few companies that have DMARC policies in place that send E-mails using a different service and that is what causes this problem. I hope Dropbox can get this issue resolved.

Re: Unauthenticated email from dropbox.com is not accepted due to domain's 550-5.7.1 DMARC policy.

Walter
Dropboxer

Thanks for the clarification @BGE and pointing this out @Rich

 

I did a little research on my end and I can see an expert of our team has replied to your last email. Please refer to your email and get back to them with additional info, if needed.

 

I trust you understand the delicacy of such matter and as this is actually in regards to our already established policies, the best way to continue with your request here is via email. 

 

I am also passing your comments to the appropriate department for consideration - thank you for your valuable feedback. 

 

If there's anything else I can help with in the meantime, do let me know.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    BGE Explorer | Level 3
  • User avatar
    Rich Super User II
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