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Uncaught TypeError: Cannot read property '_currentElement' of null

Uncaught TypeError: Cannot read property '_currentElement' of null

evanw
New member | Level 2

I'm trying to see the size of my folders by following https://www.dropbox.com/help/desktop-web/sort-files, but the Dropbox website is broken and keeps crashing with the error "Uncaught TypeError: Cannot read property '_currentElement' of null". Posting this here in case someone from Dropbox sees it. I need to free up space to keep using Dropbox, but it's currently impossible for me to see the sizes of my folders on the Dropbox website. Not sure what to do about this. I don't have the Dropbox client installed in case that matters.

 

5 Replies 5

Re: Uncaught TypeError: Cannot read property '_currentElement' of null

310EI
Super User

@evanw wrote:

I'm trying to see the size of my folders by following https://www.dropbox.com/help/desktop-web/sort-files, but the Dropbox website is broken and keeps crashing with the error "Uncaught TypeError: Cannot read property '_currentElement' of null".


Hello, @evanw...

 

Perhaps you're trying to select more than one folder at a time because the size feature is working for me.

 

Please read this Forum Post that explains how to view folder sizes on Dropbox.com's website interface.

 

Let me know if that helps you or not.

Re: Uncaught TypeError: Cannot read property '_currentElement' of null

evanw
New member | Level 2
Nope, I'm not trying to select more than one folder at a time. Without anything selected, I'm clicking "..." for a folder and then selecting "Calculate Size." The problem isn't with anything I'm doing. The problem is that Dropbox has a bug and their code is crashing. The crash is preventing me from seeing the size of my folders.

Re: Uncaught TypeError: Cannot read property '_currentElement' of null

310EI
Super User

@evanw wrote:
Without anything selected, I'm clicking "..." for a folder and then selecting "Calculate Size." The problem isn't with anything I'm doing. The problem is that Dropbox has a bug and their code is crashing. The crash is preventing me from seeing the size of my folders.

Hello, @evanw...

 

Well, it worked for me 2 weeks ago when I answered your original post and it still is today (see screenshots below).

 

Click on the "modified" dropdown and change it to "size".  Afterwards, click-on the "3-dots" dropdown and click-on "calculate size".

 

Let me know if that works for you.  If not... then perhaps you'll have to submit a Help Request.

 

CalculateSize_001.JPG

 

CalculateSize_002.JPG

Re: Uncaught TypeError: Cannot read property '_currentElement' of null

BitDropper
Collaborator | Level 8

This does appear to be a bug. It would be hard to recreate the bug unless you had access to the same folder because it might have to do with the contents and even then it might have something to do with the account instead. I have not looked into Dropbox's coding, but it might have something to do with this:

 

https://stackoverflow.com/questions/35349912/cannot-read-property-currentelement-of-null

 

If you have not already done so, you might want to contact support here:

https://www.dropbox.com/support

Re: Uncaught TypeError: Cannot read property '_currentElement' of null

Frank_S
Dropboxer

Hi @evanw,

 

My name is Frank and I’m a member of the Dropbox specialist team. I've taken a look at some debug logs for your account and there does appear to be a problem with the calculate folder size feature on your account. I've reported this to our engineering team for further investigation, and will update this post when we have more information to share. 

 

In the meantime, if you need to know which folders on your account are using the most space, can you open a support request and let me know the ticket number, and I can follow up with you directly via the ticket. 

 

Thanks,

Frank

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    Frank_S Dropboxer
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    BitDropper Collaborator | Level 8
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    evanw New member | Level 2
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