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Unknow error signin Android

Unknow error signin Android

LuluSmac
Explorer | Level 4

Hi,
I have an Xiaomi redmi note 9 pro, the Android is 11. I have an signin error : " unknow error" "erreur inconnue" in french,I live in Paris. My account and password are all corrects, i am well connected on Windows.

8 Replies 8

Re: Unknow error signin Android

Hannah
Dropboxer
Hey @LuluSmac, thanks for contacting our Community!

Can you please try uninstalling the Dropbox app, restarting your device and then reinstalling it, to see if that helps?

Let me know how it goes!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unknow error signin Android

LuluSmac
Explorer | Level 4
Hi, Hannah, I uninstalled Dropbox, clean with CCleaner, restarted, it still doesn't work. What Can i do ?

Re: Unknow error signin Android

Djohn_barra
New member | Level 2

Im having the same issue! 🤔

Re: Unknow error signin Android

Mark
Super User II

Are you using the most recent version of the app? 

https://www.dropbox.com/mobile?trigger=on


 


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Re: Unknow error signin Android

LuluSmac
Explorer | Level 4
yes it is the last one available on the Google "play store" . I will try the beta version.

Re: Unknow error signin Android

LuluSmac
Explorer | Level 4
I installed the beta version and it didn't work anymore. I reinstalled the current version, took a screenshot, and emailed android-feeback@dropbox.com

Re: Unknow error signin Android

calapan59
Helpful | Level 5

Same problem here! Got a new device and it will no longer connect my Microsoft Dropbox so I can edit docs

Re: Unknow error signin Android

LuluSmac
Explorer | Level 4
What's the Android release ?
Who's talking

Top contributors to this post

  • User avatar
    LuluSmac Explorer | Level 4
  • User avatar
    calapan59 Helpful | Level 5
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
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