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Updated to Dropbox Professional (Trial) and Windows icon stuck on "Updating Dropbox Account"

Helpful | Level 5

I see other posts with similar issues, but no clear solution.

5 Replies 5
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Re: Updated to Dropbox Professional (Trial) and Windows icon stuck on "Updating Dropbox Account

Dropboxer
Dropboxer

Hey there @Jberkowitz - thanks for trying out our Professional plan!

 

Have you restarted your computer after upgrading at all? Let me know if you still see this message when you do and we'll take it from there if needed.

 

Thank you! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Updated to Dropbox Professional (Trial) and Windows icon stuck on "Updating Dropbox Account

Helpful | Level 5

Yes, multiple times.  Also re-installed Dropbox using the .exe file sent to me after I signed up.

 

There are a lot of other shenanigans:

 

I am working over VPN to a company server two states away, however as I work with large graphic and design files, I have the pertinant files from that server mirrored on an external drive, which is where I keep my working files. then upload them to the remote server at the end of the day.  

 

My plan was to upgrade my existing personal Dropbox account to cover the size of the mirrored files and move them into the enlarged Dropbox folder, as an emergency backup.  So in preparation for that I moved my Droppbox folder to my external drive. 

 

At first I signed up for the 30-day trial for the 3TB Business plan, but discovered I would have to pay $37.50/month for that, as it required a minimum of 3 users (at this point, my Dropbbox icon had greyed out and was in "Update" mode).  So I immediately cancelled that trial and instead signed up for the 14-day trial for Dropbox Pro, for 2TB.  I noticed the desktop app was still stuck in Update mode, so I rebooted multiple times, and this morning after yet another reboot I installed the latest version of the app offered via link in the welcome e-mail.

 

No change.

Highlighted

Re: Updated to Dropbox Professional (Trial) and Windows icon stuck on "Updating Dropbox Account

Dropboxer
Dropboxer

Sorry to hear about this @Jberkowitz 

 

I will be glad to look into this internally ( where I'll be able to investigate with all of my tools available) - would you mind if I reached out to you via email to work on this together?

 

In the meantime, can you try a clean advanced reinstall and let me know if you still get the same error? If you do, attach a screenshot in your next reply. 

 

Thank you!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Updated to Dropbox Professional (Trial) and Windows icon stuck on "Updating Dropbox Account

Helpful | Level 5

I just uninstalled dropbox and did a clean install, and it seems to be working now.  Thanks for your help.

Highlighted

Re: Updated to Dropbox Professional (Trial) and Windows icon stuck on "Updating Dropbox Account

Dropboxer
Dropboxer

Glad to hear this worked @Jberkowitz 

 

Should you ever stumble upon a weird issue like this, you know where to find us!

Thanks for using Dropbox and enjoy the rest of your day.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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