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Upgraded to Business Advanced, still no space?

Upgraded to Business Advanced, still no space?

thomaslivings
New member | Level 2

we have 5 users with a 5TB plan, now gone over that, so I upgraded our account to be the limitless one. Dropbox in the system tray still shows red X and cant sync because drobox is full.  Problem consistent across all users. Is there another step I need to take? The payment went through and on my account it says we have the limitless plan (Business Advanced). Surely it cant take more than 24 hrs....?

2 Replies 2

Re: Upgraded to Business Advanced, still no space?

Mark
Super User II

The plan is set at 5TB to start with - to get more you need to contact support and they will increase it for you. 

 

Admin can log a ticket at www.dropbox.com/support for that, but, it may take until Tuesday to be picked up due to the Bank Holiday.


 


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Re: Upgraded to Business Advanced, still no space?

thomaslivings
New member | Level 2

OMG, so the default amount you upgrade to is the same as what we already exceeded? In what world is that a good idea?

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Top contributors to this post

  • User avatar
    thomaslivings New member | Level 2
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
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