Let me start by saying I have used Dropbox on 3-4 devices at a time since the service was new, and have never had an issue of any kind. Earlier this week I upgraded my basic account to a trial business account. The following day (or maybe even the same day), my desktop PC stopped syncing. The dropbox icon in the tray was grayed out, and when I clicked the app it said "updating dropbox account", endlessly. I was able to see that the app was no longer associated with any account. I contacted support and they finally recommended that I uninstall dropbox, which is the kind of thing I would have tried myself out of desperation and lack of understanding at what was actually going on.
I did the uninstall methodically, removing any old leftover registry entries and restarting multiple times as recommended. I then reinstalled the application, and attempted to sign in. The app accepted my username and password (which I know to be correct, and have since changed and re-verified). I was sent a text with a security code (2 step verification ON), but the app hung on accepting the security code and would not proceed further. I have since turned off 2 step in hopes that that might be the problem, but it seems not to be. Now when I close and reopen the app to try signing in again, it simply hangs at the previous step, username and password. This is not a delay...it's a hangup that goes on for hours and never ends. My firewall is turned off, and I can think of nothing else that could be interfering with the sign-on. I can sign on and access dropbox in my browser, so there is no security issue that i can identify. My android phone has the dropbox app and continues to sync normally. I've read other posts on this forum with identical problems after an "upgrade" to a business account, but no solutions.
This "upgrade" to a business account has become the biggest downgrade I can imagine, and a total pain in the you-know-what at a time when I REALLY just need my Dropbox to work. I've bounced countless emails back and forth to support, who reply about once per day with a "solution" that does not solve anything.
Any ideas or help would be greatly appreciated.
You've not said if you've tried this but I'd suggest doing an Advanced reinstall: https://www.dropbox.com/help/desktop-web/advanced-reinstall - especially now that 2FA is off.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Yes, the app is reinstalled, but hangs up on sign in. I have confirmed that the username and password are correct and disabled 2 step verification to make things simpler, but I still cannot sign in. To be clear, the sign in never fails per se, but hangs up and will never complete.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!