cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Uploading bandwidth setting on iphone

Explorer | Level 3

How do i increase the bandwith used by dropbox to speed up upload speed on an iphone ?

 

2 Accepted Solutions

Accepted Solutions
Highlighted

Re: Uploading bandwidth setting on iphone

Super User
Super User

Hey @Topfrog, I am afraid there is no settings to control the bandwidth in the iOS app. Only way to speed up is to connect to a faster wi-fi (or cell) network, and make sure that your iPhone is not in low power mode. 

View solution in original post

Highlighted

Re: Uploading bandwidth setting on iphone

Dropboxer
Dropboxer
Hi there, as Elixir said, there isn’t any setting like this on the iOS mobile app.

It’s entirely dependent on your cellular network connection, or WiFi network speeds.

Another possibility, if the camera uploads are slow, is if iCloud library, and optimize storage, is turned on. These slow the upload since it is both uploading to iCloud and Dropbox at the same time, making it much slower.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

6 Replies 6
Highlighted

Re: Uploading bandwidth setting on iphone

Super User
Super User

Hey @Topfrog, I am afraid there is no settings to control the bandwidth in the iOS app. Only way to speed up is to connect to a faster wi-fi (or cell) network, and make sure that your iPhone is not in low power mode. 

View solution in original post

Highlighted

Re: Uploading bandwidth setting on iphone

Dropboxer
Dropboxer
Hi there, as Elixir said, there isn’t any setting like this on the iOS mobile app.

It’s entirely dependent on your cellular network connection, or WiFi network speeds.

Another possibility, if the camera uploads are slow, is if iCloud library, and optimize storage, is turned on. These slow the upload since it is both uploading to iCloud and Dropbox at the same time, making it much slower.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Uploading bandwidth setting on iphone

Explorer | Level 3

Well thanks for the clarification and tip I have closed every app other than Dropbox and I seem to have a small improvment...

Highlighted

Re: Uploading bandwidth setting on iphone

Helpful | Level 5

Hi Jay,

"It’s entirely dependent on your cellular network connection, or WiFi network speeds."

This just isn't true.

The same file that uploads in a few minutes on WeTransfer can take a couple of hours from the Dropbox app. Same network, same connection, different result.

Nor is it anything to do with iCloud settings. Even with no iCloud at all, the upload speeds from the app still suck regardless of network.

And why on earth would we need to switch on Location Services just to run uploads in the background?

What is going on? The app side of the product is terrible and has been for years, but we're still paying for subscriptions.

Highlighted

Re: Uploading bandwidth setting on iphone

Explorer | Level 4

@GL wrote:

The same file that uploads in a few minutes on WeTransfer can take a couple of hours from the Dropbox app. Same network, same connection, different result.

Nor is it anything to do with iCloud settings. Even with no iCloud at all, the upload speeds from the app still suck regardless of network.


So I have a similar problem - but on Android. I have both Google Photos syncing and Dropbox syncing my camera uploads (although I tend to leave Dropbox syncing switched off).

As I outlined here in an earlier thread, I have had this problem for ages across two different phones, only on my home wifi network. Both Google Photos and Dropbox, when uploading, will thrash my network - they flood the upstream (which is very low on my sadly poor home Internet link, about 1Mbit).

Google Photos thrashes it for a few minutes and then the file is uploaded. Dropbox, however, thrashes it for a few minutes, nothing happens, thrashes it again, over and over. Sometimes the file will upload, but more often than not, it will fail and I'll get a message on the phone saying "tap for more info" (which, when tapped, offers no info).

Per my earlier comments in the other thread, my guess is that Google Photos can detect when the upstream is congested, and slightly scales back on the upload speed (or retries in a more clever manner) until the upload is completed.

Dropbox, however, seems to just retry and timeout over and over. This has the effect of making the uploads seem very very slow (when they work at all) when compared to Google Photos.

I got an email today from Dropbox saying they've fixed some problems with camera uploads, which I was excited about. Updated, tried again - but same problem.

I realise this is probably an edge case problem for people on crappy networks - when I am on almost any other wifi network, the uploads work perfectly. But I'm sure there are plenty of us (dozens!) that are experiencing this.

For me I think the problem would be instantly resolvable if the mobile app had the ability to limit upload speed. I would just set it to 20kbytes/sec - which is what I do on my desktop Dropbox, so my Internet is usable when syncing.

Highlighted

Re: Uploading bandwidth setting on iphone

Dropboxer
Dropboxer

Thank you for your feedback on the matter @trog. As Jay explained, it has to do with your Internet speed. If you need us to further investigate and help with device specific upload issues, please create a ticket with us at: https://www.dropbox.com/support

In the specific case you are describing here, I think the solution is to use your data while you are at home, as currently there is not way to adjust upload bandwidth on mobile. 

I know it is not ideal but hope it helps to some extent. 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?