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Uploads are failing from CamScanner to Dropbox as it doesn't have access rights.

Uploads are failing from CamScanner to Dropbox as it doesn't have access rights.

Ronnie Lai
Explorer | Level 3

Pls note after downloading beta version I've upload successfully from Camscanner for 1 wk.  Now it fail for upload from Camscanner again & show didn't hv access right again.

5 Replies 5

Re: Upload From CanScanner

Daphne
Dropboxer

Hi there @Ronnie Lai, I'm sorry to hear you're having issues with this!

 

As a first step, can you please try unlinking this app from your connected apps page here and then reconnect it to Dropbox to see if that does the trick?

 

If not then please send me a screenshot of the error that you're getting, as well as the steps that you're taking when trying to upload to Dropbox.

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Upload From CanScanner

Ronnie Lai
Explorer | Level 3
After trying yr suggest but still can't fix. The error message: Unable to upload file due to security concerns.

Re: Upload From CanScanner

Lusil
Dropboxer

Thanks for getting back to us, @Ronnie Lai

 

Could you also send us a screenshot of the error message that you get so that we can have a better visual of your concern? 

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Upload From CanScanner

Ronnie Lai
Explorer | Level 3

Re: Upload From CanScanner

Whitecatcat
Helpful | Level 6

Hey @Ronnie Lai

 

Betas are tricky.. They are under testing, so I would either try a stable version of the Camscanner app or I would scan directly with the Dropbox app from my phone, if I were you. 

 

Dropbox document scanning:  https://help.dropbox.com/installs-integrations/mobile/document-scanning

Finally, if the Camscanner is what you need to use, try exporting the scans from this app and then upload them to Dropbox manually. Even if the direct connection of these 2 apps is giving you an error, exporting from Camscanner should work, and the upload to Dropbox should work as well. 

 

Good luck!

Who's talking

Top contributors to this post

  • User avatar
    Whitecatcat Helpful | Level 6
  • User avatar
    Ronnie Lai Explorer | Level 3
  • User avatar
    Lusil Dropboxer
  • User avatar
    Daphne Dropboxer
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